Getting started other popular articles
Activate your phone
Find out how to activate your Tesco Mobile phone for the first time and set up voicemail.
Understanding SIM cards
Understand the different types of SIM cards available.
Unlock your phone from another network
If your phone's locked to another network, here's how to unlock it.
Your bill explained
Your first bill explained
How to order Pay monthly phones and SIM cards and delivery times.
Returns for pay monthly customers
How to return your phone to us within 14 days and usage charges.
Most popular articles
Problems with your phone?
Think your phone is faulty? Follow our troubleshooter guide.
Swap your SIM
Swap your number from one SIM card to another
Keep your number
Find out how to keep your existing number and what you need to do before we transfer it.
Contact the Tesco Mobile team
Tweet a question on @TescoMobileCare and one of our customer care representatives will respond to your tweet.
Have a chat with one of our Customer Care team or drop us an email.
Get in touch