What to do if your phone won’t connect to wi-fi


Whether you’re at home scrolling on social media, or on the commute to work and streaming your favourite tunes, being able to connect to wi-fi is essential in today’s modern world.

Chances are if you’re reading this from your smartphone right now, you’ve managed to get onto the internet from somewhere (congratulations!). However, if you’ve been having trouble getting your phone to connect to the wi-fi, then worry not because we have compiled a list of helpful tips and tricks to get the wi-fi working on your phone and prevent you from exceeding your data usage limit.

Turn wi-fi on in your settings

It may seem obvious, but often your phone won’t connect to the wi-fi because it is switched off in your phone settings. It’s a simple mistake and luckily for you, it’s an easy fix, because all you need to do is switch it on in your settings.

For iPhones, this means that you need to enable the Wi-Fi function in your settings and on Android phones you can pull down the notification bar and check if the Wi-Fi icon is enabled. Alternatively, you can open the settings menu and check under Wireless and network to ensure that everything is as it should be.

Also, ensure that you have not enabled Airplane Mode, as this will inhibit you from connecting your phone to the wi-fi.

Make sure your router is on and you’re within range

Sometimes connecting to the wi-fi can seem impossible, which is why you should always check that the router is turned on and that you are within range. If you are too far from the router, then your phone will not be able to connect – so try joining the wi-fi while you’re standing close to the router before moving into another room.

Restart your phone

As the old proverb goes: “Have you tried turning it off and on?” The same holds true when trying to connect your phone to the wi-fi. However, if this doesn’t work, then try restarting the router or modem by unplugging it and plugging it back in.

Check the name and password

Another seemingly obvious mistake we all make when trying to connect to wi-fi is either selecting the incorrect network name or entering the wrong password. Remember that passwords are case sensitive, so take your time to enter the correct password and avoid the frustration of receiving an “unable to join the network” message repeatedly on your screen.

Reset network settings

Have you tried all the above and the wi-fi still won’t work on your phone? Well, it may be time to reset your network settings. iPhone users will need to select Settings > General > Reset > Reset Network Settings. However, keep in mind that if you reset your network settings on your Apple iPhone, you will lose your saved wi-fi passwords, Bluetooth pairing records, VPN and APN settings.

If you’re using an Android, then you’ll be required to reset all connection to the phone and will need to follow these steps: Settings > Backup and Reset > Network Settings and select Reset Settings. Once the reset is complete, then you can attempt to reconnect to the wi-fi. Keep in mind that this is a last resort, as doing so will reset your cell connection and Bluetooth settings.

Turn off location services

If you’re an iPhone user, then you have probably taken advantage of the Location Services function, which has likely helped you navigate your way around cities and find ‘restaurants near me’ by improving the accuracy of mapping and location services. However, in the instance where your phone won’t connect to wi-fi, you may need to turn off this function by selecting Settings > Privacy > Location Services > System Services > turn Wi-Fi Networking off.

If all else fails, then it may be time to take your phone to an expert to help you resolve the issue. Or, perhaps it’s time for a new phone? If it’s time for an upgrade, then browse our range of pay monthly phones online at Tesco Mobile today.