How to stop nuisance calls

If there’s one thing we all dislike, it’s getting nuisance calls on our mobiles. Whether it’s bogus PPI claims or cold calls trying to sell us double glazing we don’t need, nuisance calls can be a major inconvenience and waste of valuable time. But, you don’t have to put up with it! If you’re tired of constant unwanted calls, here’s how to stop nuisance calls on your mobile.

Register with the Telephone Preference Service

The most effective way to stop nuisance calls is to register with the Telephone Preference Service. As the official opt-out service for the UK, once they add you to their list it is illegal for companies to contact you unless they have your consent to do so. The TPS is a completely free service and it’s easy to register – all you need is your phone number, postcode and email address to sign up via the website.

It’s even easier to register with your mobile by using their ‘text-to-register’ service. Simply text ‘TPS’ and your email address to 85095 and you’ll receive a reply from TPS to confirm when your number has been successfully added to their database. According to a study by Ofcom and the Information Commissioner’s Office, those who registered with the TPS saw a reduction of marketing calls by 31% per month. However, it is worth remembering that while mobile numbers can be registered with the TPS, it will not prevent SMS marketing messages. To stop receiving them, you must send an ‘opt-out’ message to the company involved.

Block the nuisance numbers

Another way to deal with nuisance calls is to block the numbers from your phone. Most smartphones now come with the ability to block specific callers – both iPhone and Android devices allow you to add numbers to a blocked list, as well as reject unwanted callers or enable a do not disturb mode that only allows calls from certain numbers.

How to block calls on iPhones

If you want to block a number on your iPhone, select the green phone icon at the bottom of the screen and go to Recents. Find the number that you want to block and click on the Information icon to the left of it, where you’ll find the option to block the caller down at the bottom of this menu. To find all the numbers you’ve blocked, go into Settings > Phone > Blocked, where you’ll be able to reverse the decision should you ever choose to.

How to block calls on Android devices

While not all Android phones are the same, this method should work for most. Go into your device’s Settings menu and select Calls. Then, go to Call Rejection and Auto Reject List, where you can manually enter, save and remove numbers that you wish to block from your phone.

Download a call blocking app

If you want to go a step further, then you can download a call blocking app on your phone. Not only will these apps stop nuisance calls from getting through to you, many of them will offer extra features like notifications and call logs. Truecaller, which is available on iOS and Android, creates a directory of known spam numbers so it will recognise nuisance calls even when your phone doesn’t. This is drawn from a user-generated database of spam callers that is added to daily by the Truecaller community, so you’ve got an arsenal at your fingertips. Mr Number, which can also be downloaded on iOS and Android, is another great option that indicates whether a call is spam or not when it comes through, so you can choose whether to block it. It also has unlimited reverse phone lookup, so you can find out who these pesky numbers belong to.

Speak to your network provider

Your network provider is on your side! If you’re finding nuisance calls and texts too much to bear, you network will want to help you. At Tesco Mobile, we have a dedicated team to deal with exactly this – if you receive a spam message, text ‘CALL’ to 7726 for free and we’ll ask you to provide the number you received it from. We’ll then report it to the Information Commissioner’s Office on your behalf, who will take action if they can. If you’re still having problems with nuisance numbers, give us a call on 4455 from your Tesco Mobile phone and our Nuisance Call Bureau will help you out. Visit our Help and Support section for more advice on nuisance calls and texts.