Helping you with information during the coronavirus outbreak. Find out more. If you need help with anything to do with your mobile, please have a look at our FAQs

Our Phone Shops are temporarily closed

Following the most recent UK Government announcement, we have temporarily closed our Phone Shops from Monday 23rd March.

Our online shop is still open, with delivery services running as normal.

Please note our courier, DPD, is not requiring customers to sign their handheld units, and instead the driver will sign on the customer’s behalf.

Contact Centre

Our Customer Care teams are currently getting more calls than normal.  To avoid waiting on the phone and to give our colleagues more time to help our most vulnerable customers, please see if the answer to your query is listed in our common FAQs or by searching Help & Support.