What is Recommend a Friend?

Tell your friends and family why they’ll love Tesco Mobile & get up to £20 off your bill.

At Tesco Mobile we know all the little savings add up, so here’s a nice way to save your friends, family and yourself some money.

It’s really easy to recommend a friend, and when they join we’ll knock up to £20 off your bill and theirs.

And now you can add your family too – even if you’re on the same account. So get your partner and your kids onto Tesco Mobile and you’ll all get up to £20 off your bill.

Everyone’s a winner. And every little helps..

 

 

Why Recommend a Friend?

  • Your friends and family can enjoy the network you love
  • Both of you get up to £20 off your bill
  • You get money off each time a friend or family member joins
  • You can recommend up to five friends or family every month
  • You can now add new family members to your account and get up to £20 off your bill

And if you’re adding family members to your account, remember that you’ll also get free monthly Family Perks to, so your savings will really start to add up.

Tesco Mobile

How Recommend a Friend works

1. Tell your friends and family why they’ll love Tesco Mobile

2. If they’re happy to hear from us, give us their details

3. Your friend or family member joins Tesco Mobile pay monthly on an eligible tariff

4. You both get money off your bill. The amount you get off your bill depends on the tariff your friend or family member chooses

 

Start recommending

Other great reasons to choose us

Your own flexible contract on Anytime Upgrade Flex

Choose the contract length that works for you. And if life throws you a curve ball, change your contract down as well as up.

Find out more

Get rewards with your Family, with Family Perks

Every month, you and your family can choose rewards like extra data, money off your bill and more, if you’re on Tesco Mobile together.

Find out more

No more scary bills with Capped contracts

Never worry that you’ll overspend on your phone bill. Cap your contract so you know what you’ll be paying each
month.

Find out more

Frequently Asked Questions for customers & friends

Customers

What are the Recommend a Friend conditions?

For you and your friend or family member to get money off your bill, they need to…
1. Join Tesco Mobile on an eligible tariff within 60 days
2. Bring their number over to Tesco Mobile within 60 days
3. Pay their first bill in full

And you need to…
1. Make sure you’ve paid your bill on time too

If your recommendation is joining your existing account then you will get one bill, which will include all numbers on your account

What’s an eligible tariff for Recommend a Friend?

An eligible tariff is any pay monthly phone contract or any pay monthly SIM only contract of 12 or 18 months. 1 month SIM only contracts aren’t included.

Can I add someone to my account and get the money off with Recommend a Friend?

Yes, you can, as long as you both meet the Recommend A Friend conditions. If someone joins your account, you can both also enjoy the benefits of Family Perks.

Who can recommend a friend?

You can recommend a friend if you’re on a Tesco Mobile pay monthly phone contract or a SIM only contract.

Who can I recommend?

You can recommend any friends or family who aren’t with Tesco Mobile already. They’ll need to have a valid UK mobile number that they can bring from their current network across to Tesco Mobile. If they have already been recommended by someone else, you won’t be able to recommend them.

How do I recommend a Friend?

If you’ve got a friend or family member who’d like to join Tesco Mobile, ask if you can recommend them. If they say yes, then head to our Recommendations Centre and put their details in.

What happens after I recommend a friend?

Once you’ve recommended a friend or family member, we’ll send them an email and a text letting them know that you’ve recommended them, how to join and how to get the money off their bill. If they join, we’ll check that all the Recommend a Friend conditions have been met, and if they have, you’ll both get the money off your next bill. If they join on your account the money will come off your account bill. See ‘What are the Recommend a Friend conditions?’ to find out more.

How much money will I get off my bill?

The amount you get off your bill depends on the tariff your friend or family member chooses. They can join Tesco Mobile on any pay monthly phone contract or any 12 or 18 month pay monthly SIM only contract. You will both get the same amount of money off your bill.

  • If they join on a tariff of less than £20 a month, you both get £10 off your bill
  • If they join on a tariff of £20 or more a month, you both get £20 off your bill

If they join on your account, then both rewards will be added to your account.

Remember that you need to make sure you both meet all the Recommend a Friend conditions to get the money off your bill. See ‘What are the Recommend a Friend conditions?’ to find out more.

How can I see what’s happening with my recommendations?

You can check how your recommendations are going any time in our Recommendations Centre. You’ll be able to see who you’ve recommended, whether they’ve joined and if/when you’ll get the money off your bill.

Why haven’t I got money off my bill?

If your friend or family member has joined, on an eligible tariff and brought their number over to Tesco Mobile, there a few possible reasons why you haven’t got the money off your bill. It could be that we’re still checking that you’ve both met all the Recommend a Friend conditions, or perhaps your friend or family member hasn’t received their first bill yet. You can check the status of all your recommendations in our Recommendations Centre.

If my friend returns their phone will we still get the money off our bills?

Sorry no, if your friend or family member returns their phone within the 14 day cooling off period neither of you will get the money off your bill.

I’ve just joined Tesco Mobile. Can I recommend my friends and family?

Yes, you can start recommending your friends and family 48 hours after you join Tesco Mobile. Please wait until 48 hours is up, otherwise your recommendation won’t work properly.

Can I recommend my friend after they’ve joined Tesco Mobile?

No, sorry. You can only recommend people who aren’t already with Tesco Mobile.

Who do I contact if I’ve got any more questions?

Just contact us and we’ll be happy to help.

Friends

What are the Recommend a Friend conditions?

For you and your friend or family member to get money off your bill, you need to…
1. Join Tesco Mobile on an eligible tariff within 60 days
2. Bring your number over to Tesco Mobile within 60 days
3. Pay your first bill in full
And your friend or family member needs to…
1. Make sure they’ve paid their bill on time too

What’s an eligible tariff for Recommend a Friend?

An eligible tariff is any pay monthly phone contract or any pay monthly SIM only contract of 12 or 18 months. 1 month SIM only contracts aren’t included.

Can I join someone else’s account and get the money off with Recommend a Friend?

Yes, you can, as long as you both meet the Recommend A Friend conditions. If you join someone else’s account, you can both also enjoy the benefits of Family Perks.

My friend’s recommended me, what do I need to do now?

You need to join Tesco Mobile on an eligible pay monthly tariff within 60 days of being recommended. Once you’ve joined, you’ll need to transfer your number from your old network to Tesco Mobile. Then we’ll do some checks to make sure that you’ve both met all the Recommend a Friend conditions. If you have, you’ll both get the money off your next bill. See ‘What are the Recommend a Friend conditions?’ to find out more.

How much money will I get off my bill?

The amount you get off your bill depends on the tariff you choose. You can join Tesco Mobile on any pay monthly phone contract or any 12 or 18 month pay monthly SIM only contract. You and your friend or family member will both get the same amount of money off your bill.

  • If you join on a tariff of less than £20 a month, you both get £10 off your bill
  • If you join on a tariff of £20 or more a month, you both get £20 off your bill

If you join an existing account, then both rewards will be added to that account.

Remember that you need to make sure you both meet all the Recommend a Friend conditions to get the money off your bill. See ‘What are the Recommend a Friend conditions?’ to find out more.

How do I bring my number to Tesco Mobile?

To bring your number over to Tesco Mobile, first you need to ask for a PAC from your old network. You can then use our text service to transfer your number, it’s really easy.

Why haven’t I got the money off my bill?

If you’ve joined on an eligible tariff and brought your number over to Tesco Mobile, there are a few possible reasons why you haven’t got the money off your bill. It could be that we’re still checking that you’ve both met all the Recommend a Friend conditions, or perhaps you haven’t received your first bill yet. See ‘What are the Recommend a Friend conditions?’ to find out more.

I’ve joined on a tariff that’s not eligible for Recommend a Friend. Is there anything I can do?

If you change to an eligible tariff within 60 days of being recommended, you’ll should still be able to get your money off. To change your tariff, just give us a call on 0800 433 4990. If you joined on pay as you go, we can move you onto pay monthly and if you joined on 30 day SIM only, we can move you onto 12 month SIM only.

If I return my phone will we still get the money off our bills?

Sorry no, if you return your phone within the 14 day cooling off period neither of you will get the money off your bill.

Who do I contact if I’ve got any more questions?

Just contact us and we’ll be happy to help.