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Child safe SIM.
Child safe SIM.
Helping your kids stay connected and protected.
What is our child safe SIM?
Our child safe SIM is the most comprehensive way to help your kids stay safe online. Choose your parental control level, understand your children’s social media use with our Sway.ly app offer, and get expert online safety resources, tailored to your family’s needs. All with the flexibility of a 1-month rolling contract, plus loads of Tesco Mobile goodness – like collecting Clubcard points on your bill and no EU roaming fees.
Sway.ly
What is Sway.ly and how does it work?
Sway.ly is powered by cutting-edge AI that:
- Monitors your family’s activity on YouTube, Instagram and TikTok across unlimited devices, and sends alerts about harmful content
- Helps your children build better online habits by showing how harmful content affects wellbeing, guiding them to block or unfollow these accounts, and suggesting safer ones
- Gives you the guidance and information you need to have natural, ongoing conversations about online safety with your kids – helping build trust and stronger connections.
How much does it cost?
With our child safe SIM, you got a 3‑month free trial of the Sway.ly Family plan, and you had 30 days from the date of your Child Safe SIM registration to activate it. The plan was for up to 5 people across unlimited devices — for example, 2 parents/carers and 3 children.
After the free trial, if you chose to continue with your Sway.ly Family plan, you benefited from an exclusive discount of over 60% for up to 9 further months, paying just £4.99 a month instead of £12.99. This can be cancelled at any time.
The Sway.ly offer ended on 22 March 2026.
You can still subscribe to Sway.ly directly at their standard pricing. For the latest information, please visit the Sway.ly website.
Parental Controls
Tesco Mobile Parental Controls
Parental controls help block unsuitable content when your children go online using mobile data.
You can choose your parental control level – under 12 or the default under 18.
To change your content settings, you need to confirm your age first. Once confirmed, you can change your content settings at any time in your Account.
To manage your parental controls, login to My Account and follow these steps:
1. In the section Manage account
2. Click Manage Parental Controls
3. Select the Update button, next to Parental controls and favourite numbers
4. On the Security Settings page, enter or create your PIN
5. From here you can restrict your content to either under 12s, under 18s or 18+
6. If you haven't already confirmed that you're over 18, this is where we'll ask you to confirm your age with your credit card (Visa or Mastercard, sorry no debit cards - if you don't have a credit card, then please contact us. )
7. We’ll use your credit card details to verify this, no money will be deducted from your account.
You can also call 282 from your Tesco Mobile handset to manage your Parental Controls.
On-Device Parental Controls
Depending on your children’s device, you can also set parental controls directly on their device. This helps give protection when they’re connected to Wi‑Fi.
See step‑by‑step instructions below:
Apple Devices: Family Sharing
Samsung Devices: Galaxy for Families
Google Devices: Family Link
Tips & Resources
We’ve partnered with children’s online safety experts Internet Matters, so you can always get the latest top tips and helpful resources.
- Set parental controls
Set parental controls to manage which apps your children can use and for how long. For help with this, check out our free Little Digital Helps Toolkit , which gives you expert online safety resources, tailored to your family’s needs.
- Agree on screen-time limits together
Work with your children to set daily or weekly goals that create a healthy balance between time online and offline.
- Have open conversations and make a Family Pledge
Talk openly about digital habits and agree on shared expectations for safer internet use. Our Family Pledge template can help guide these conversations and set clear screen‑time agreements.
- Lead by example
Show healthy screen habits yourself to encourage positive behaviours in your children.
Starting well makes all the difference. Here are 3 easy ways to start positive, meaningful family conversations about online safety:
- Ask positive, open questions
Try friendly questions like ‘What’s your favourite app?’ or ‘Who do you enjoy chatting with online?’ These help your children feel relaxed and willing to share.
- Show genuine interest – join their world
Get involved by asking things like ‘Can you show me how that game works?’ or ‘What do you like most about that app?’ This builds trust and keeps conversations positive.
- Talk about online safety together
Use everyday moments to ask gentle, practical questions such as ‘What would you do if someone you don’t know messaged you?’ This helps make online safety feel like a normal part of daily life.
Talking to your children about online safety does not have to be difficult. Check out our helpful conversation starter guide and start your conversation today.
To help guide open conversations about online safety and set clear screen‑time agreements, we recommend making a Family Pledge – using the template we’ve created in partnership with Internet Matters.
Here are our 3 key tips:
- Set clear rules together
Agree on shared expectations around screen time, online safety and how devices should be used.
- Talk openly and often
Use your Family Pledge to spark positive conversations and build trust.
- Build confidence and responsibility
Help your children take ownership of their digital choices by signing your Family Pledge and committing to safe online behaviour.
- Free online safety support
Our Little Digital Helps toolkit helps you support your children’s digital safety. It’s easy to use online – and completely free.
- Tailored guidance for every age
It creates a tailored online safety plan based on your children’s age and needs, so the tips, tools and resources are always relevant and practical.
- Up‑to‑date expert advice
Created in partnership with children’s online safety experts Internet Matters, it offers the latest guidance on setting up devices, managing apps and understanding new online trends.
- Supports healthy digital habits
You’ll find tips on screen‑time limits and positive online behaviour to help your children build balanced digital habits.
- Builds confidence and control
Thousands of families use it to feel more confident navigating their children’s digital journey – giving greater peace of mind.
FAQs
Need a hand?
We're here to help you
This offer ran from 2 February to 22 March 2026 and is no longer active. The information on this page is provided for reference only.
Sorry, Family Perks are not available on our child safe SIM.
Yes, you can change plans after the trial ends or at any time during the rolling contract. However, once you move away from the Child safe SIM tariff, you won’t be able to re‑enrol to the Child safe SIM offer again.
To change your pay monthly tariff, you'll need to speak to Customer Care by calling 4455 from your Tesco Mobile or 0345 301 4455 from a landline. If you're a business customer, please call us on 0345 601 2448
Our child safe SIM is on a 1-month rolling contract, so you can cancel anytime. Terms and conditions apply.
Our standard 14-day cooling-off period applies to our child safe SIM
If you’re the main account holder, you’ll collect Clubcard points on your monthly child safe SIM bill (1 point for every £1 you spend). You can then turn your points into vouchers to get money off your bill or Tesco shop, or more value with our 100+ Reward Partners – so you can treat your family to things like £5 Cineworld tickets.
You can see how many Clubcard points you’ve collected in My Clubcard Account or the Tesco Grocery & Clubcard app.
If you have any questions about your SIM or contract, please get in touch with us.
If you lose your SIM, please get in touch with us to report this, and we’ll help you get a replacement SIM.
Powered by cutting-edge AI, the Sway.ly app tracks your family’s activity on YouTube, Instagram and TikTok across unlimited devices, and sends alerts about harmful content.
It helps your children build better online habits by showing how harmful content affects wellbeing, guiding them to block or unfollow these accounts, and suggesting safer ones. It works on both mobile data and Wi‑Fi.
Our Sway.ly offer ended 23rd March 2026. You have 30 days from the date of your Child Safe SIM registration to activate it.
Tesco Mobile customers can still subscribe to Sway.ly directly at their standard pricing. For the latest information, please visit Sway.ly website.
You can download the Sway.ly app from the App Store or Google Play. You’ll need to have iOS 15.1 or Android 14 (or later) software installed on your device.
Within 24–48 hours of getting your child safe SIM, you’ll receive an email from Sway.ly with your unique free trial link and setup instructions.
A payment method may be required, but you will not be charged during the 3-month free trial.
Within 24–48 hours of getting your child safe SIM, you’ll receive an email from Sway.ly with your unique free trial link and setup instructions.
Make sure you sign up to the free trial using the email address that’s on your Tesco Mobile account. If you’re having trouble, please email support@sway.ly or call 0203 916 5626.
Sway.ly will email you reminders 14, 7 and 1 day before your free trial ends. Unless you cancel before your free trial ends, your Sway.ly Family plan will continue automatically.
You’ll benefit from an exclusive discount of over 60% for up to 9 more months – just £4.99 a month (instead of £12.99). You can cancel your Sway.ly Family plan anytime.
You can cancel in the Sway.ly app under ‘Manage Subscription’, or by emailing swaycares@sway.ly
If you have any questions about Sway.ly, please email support@sway.ly or call 0203 916 5626.
To manage your parental controls, just get in touch with us.
Need a hand?
We're here to help you
Need a hand?
We're here to help you
