You don’t need to do anything during the moving process. We’ll move your number to our Pay as you go Essentials tariff, along with your existing top-up balance and your Clubcard details, if you’ve given them to us.

To help you stay connected and to ease you into your new tariff, we’ll also give you your first 30-day bundle for free. The bundle you receive will be based upon your current average usage.

If you’d like to keep this bundle, you can turn on auto-renewal using the Tesco Mobile app or by texting YES to 26464, free from your phone. We’ll also send you a message to ask if you like us to turn on auto-renewal for you.

When auto-renewal is enabled, your bundle will automatically renew every 30 days, taking the cost from your available top-up balance. Just make sure you’ve topped up enough to cover the cost of your chosen bundle.

Pay as you go Essentials is replacing all of our existing pay as you go tariffs, and all of our pay as you go customers will be moved onto our Essentials tariff.

If you’ve registered your Clubcard then you’ll still continue to earn points every time you top up. However, other benefits from our outgoing tariffs will no longer be available. This includes:

• Favourite numbers
• Triple credit
• Discounted calls/texts

We’ll send you a text 24 to 48 hours before your moving day to let you know it’s about to happen. The process won’t take long and we’ll send you a follow-up message as soon as it’s complete.

To help you stay connected and to ease you into your new tariff, we’ll also give you your first 30-day bundle for free. This bundle will be based on your current average usage, and will be available as soon as the moving process is complete.

You can also change or renew your bundle using the Tesco Mobile app. See the question about the app for more details.

When your number is moved, we’ll give you a free 30-day bundle to help you settle in to your new tariff. We’ll pick the bundle that we believe best suits your needs, based on your average usage from the previous three months. However, this may differ from your previous tariff.

If you’d like to keep this bundle after it ends, you can turn on auto-renewal using the Tesco Mobile app. Your bundle will then automatically renew every 30 days, taking the cost from your available top-up balance. Just make sure you’ve topped up enough to cover the cost of your chosen bundle.

You can also change to a different bundle the Tesco Mobile app or by calling 4488 from your phone. Or if you don’t want a bundle at all, you can simply use your top-up balance for call texts and data, once your free bundle has run out.

Please note: if you decide to buy a new bundle during your first 30 days on Essentials, you will lose any of the remaining allowances in your free bundle. For this reason, we recommend using these allowances before changing your bundle for the first time.

Yes. Once you've joined Essentials, you'll be able to easily manage your account using our new Tesco Mobile app, which is free to download. Just search for “Tesco Mobile” on the Apple App Store or Google Play Store.

You can use the app to:

• Top up your balance
• Check your allowances and see what you’ve used
• Switch to a different bundle
• Change your auto-renewal settings
   

Please note: The new Tesco Mobile app will only work once you’ve joined Essentials. Our old pay as you go app has been renamed to “Tesco Mobile Rocket Pack and Triple Credit app”, so please use this while you’re still on your old tariff.

To register with the Tesco Mobile app, you'll need an email address. If you’ve already linked your email address to a Tesco Mobile account (for example, if you also have a separate pay monthly contract with us), you’ll need to use a different email for Essentials.

The Tesco Mobile app is the easiest and quickest way to manage your bundle. This will allow you to check your allowances and usage, change bundles, top up your balance and more.

You can also do these things by calling 4488 from your Tesco Mobile phone.

Please note: to sign up to our app, you’ll need an email address that isn’t already linked to a Tesco Mobile account.

See the main question about the app for more details.

The easiest way to top up and select your bundle is by using the Tesco Mobile app. Alternatively, if you’ve bought a top-up voucher from one of our stores, you can call 4488 from your Tesco Mobile phone. For your initial activation, you’ll need to top up at least £10.

Each bundle lasts for 30 days. For example, if your bundle activates on 3 September, it will last until midnight on 2 October.

By default, your current bundle will automatically renew at the end of the 30-day period, taking the cost from your current top-up balance. However, you can stop your current bundle to turn off auto-renewal using the Tesco Mobile app, or by calling 4488 free.

Sorry, Essentials doesn’t offer this feature at present. However, we’ll be considering ways to improve the tariff with future updates.

Every bundle you purchase is subject to a 14-day cooling-off period. Within this time, you can contact us to ask for a refund on any unused credit.

For more information, please see our returns policy.

Even though “pay as you go” means you’re not tied in and can leave at any time, there are still terms and conditions that apply to your service. This makes it a type of contract.

Ofcom (the UK’s communications regulator) wants all mobile networks to be clear about what customers are agreeing to – whether it’s pay monthly or pay as you go. That’s why you get Contract Information and Contract Summary documents: to make sure everything’s clear and easy to understand.

No, unfortunately My Account won’t be available. But once you've moved to Essentials, you can easily manage your account in our new Tesco Mobile app.

See the previous question about the app for more information.

Sorry, favourite numbers are no longer available on Pay as you go Essentials. All standard UK calls and texts will be included in your bundle.

If you don’t have an active bundle, your calls, texts and data use will be charged at our standard rates.

Sorry, your E top-up card will no longer work on Pay as you go Essentials. Once you’ve joined the new tariff, you can safely dispose of your E top-up card.

Your number will remain active as long as it’s used very occasionally.

If you don’t use your phone for a period of six months or more, we’ll disconnect you. If this happens, you may lose your mobile number and any remaining credit.

We’re sorry you’re thinking of moving on. If you decide to leave, you won’t need to do anything, but please make sure you use your balance before you stop using your Tesco Mobile SIM card.

If you have any active bundles that you’ve already paid for, we also recommend using these in full before leaving Tesco Mobile.

If you’d like to keep your number, you can check our guide for how to switch to another network.

Your current tariff will end and you’ll be moved onto our new tariff, Pay as you go Essentials. Essentials has been designed to suit a range of needs, but it may work slightly differently from your current tariff.

Please see below for the legal terms of this change.

We’re moving pay as you go customers in batches, rather than transferring everyone at once. Keep an eye out for a text from us. You’ll get your first message about the move 6-8 weeks before it takes place.

If you don’t want to wait, you can buy an Essentials SIM from one of our stores. Then, speak to our Phone Shop colleagues (or via web chat) and ask for a “number transfer”. We’ll move across your number and any remaining credit.

Sorry, you’re not able to change your move date. However, the process doesn’t take long and we’ll ensure everything goes as smoothly as possible.

Your phone should continue to work as normal during the moving process.

Everything should continue to work as normal during the move. However, if you do have any trouble with your phone during this time, just try switching it off and back on again.

If this doesn’t restore your service, take a look at our suggested checks for fixing issues with your phone. If you’re still having trouble after trying these steps, then please contact us or pop into your nearest Phone Shop.

Yes. Any voicemails on your phone at the time of the move will still be available after the process is complete.

Voicemail messages are saved for up to 30 days from when the original message was left. Depending on the phone you are using, you may also be able to back up your voicemail messages. If you have visual voicemail on your phone, you can also back up your messages by tapping on the one you want to keep, then saving it to your phone.

Any existing credit from your old tariff will be moved to your Essentials balance.

We’ll also carry over your Clubcard details (if you’ve shared them), your marketing preferences, and any blocks you’ve set – for example, on adult content.

We won’t move any details of:

• Auto top-ups
• Regular top-ups
• Stored payment details

Unfortunately on Essentials you will no longer be able to store card details for auto or regular top-ups.

Any payment details previously shared with Tesco Mobile will be removed from all records.

No. If you’ve already registered your Clubcard with Tesco Mobile, this will be ported to Essentials.

To add or update your Clubcard details, just use the free Tesco Mobile app.

Text YES to 26464 after you have been migrated onto Essentials in the Tesco mobile app, toggle auto renew on

Yes, you can earn points by linking your Clubcard to your Essentials account.

To get started, just text the word CLUBCARD to 28578, free from your Tesco Mobile phone. Then follow the instructions.

Once linked, you’ll collect one Clubcard point for every £1 you top up using our app, in our stores, or by calling 4488 from your Tesco Mobile phone.

Our help page has more information about earning Clubcard points.

Yes. You can easily change your bundle amount at any time in the Tesco Mobile app.

You can choose to change your bundle immediately, or on your renewal date (after your first 30-day bundle expires). Just need to make sure your top-up balance is high enough to cover the cost of your upcoming bundle.

No problem. On pay as you go Essentials, you can still use your top-up balance for calls, texts, and data, charged at our standard rates.

To do this, just make sure you’ve turned off auto-renewal. You can easily do this using the Tesco Mobile app or by calling 4488 from your phone. Once your active bundle finishes, your top-up balance will be charged when you use your phone, like a standard pay as you go tariff.

You can check our standard rates here.

Every bundle you purchase is subject to a 14-day cooling-off period. Within this time, you can contact us to ask for a refund on any unused credit.

For more information, please see our returns policy.

With Home From Home, you can take your UK data, minutes and texts with you to 48 destinations across the EU and beyond – at no extra cost .

When using your phone in countries outside of the EU, our standard roaming charges will apply.