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Unable to pay bill

Coronavirus information

If the coronavirus outbreak is affecting your income and you’re worried about paying your bill or topping-up, we’re here to help you.

Please get in touch to tell us if you’re struggling financially.  We will do our best to help you avoid any further stress and work with you to find a solution.

To get in touch with us at the moment, please use Facebook, or Twitter.  If you would rather speak to us, please give us a call on 4455 from your Tesco Mobile phone or 0345 301 4455 from any other phone. We’re doing our best to get to you as quickly as we can, but you may have a longer wait than usual.

 

What should I do if I’m struggling to pay my bills?

We understand circumstances can change so if you encounter any financial difficulties please call us as soon as possible on 4455 from a Tesco Mobile phone or 0345 301 4455 from another phone to discuss the best way for you to pay going forward.

If you have more than one overdue bill with Tesco Mobile, you should pay your oldest bill first. You may also be able to split the cost of your bill over a few days to make it easier to manage. Find out more about overdue bills reminders.

General advice

If you are struggling with debt in general and need help, you can seek advice from the following organisations:

Money Advice Service                        –        0800 138 7777

AdviceUK                                             –        0300 777 0107

Citizens Advice                                   –        Use the link to find your local centre

National Debtline                               –        0808 808 4000

StepChange Debt Charity                 –        0800 138 1111

These charities offer free, impartial advice and can even create affordable repayment plans to help you manage your debts.  You may want to consider completing a budget form, like this, before calling one of these charities.

What happens if my account is disconnected?

If your Tesco Mobile account is disconnected due to non-payment of your bills, your debt will be passed to one of our service partners. You’ll be able to arrange an affordable payment plan when they get in touch.

If you find yourself in a state of insolvency or bankruptcy while you are with Tesco Mobile, please contact Customer Care on 4455 from your Tesco Mobile phone and they’ll be able to help you.

If you’re a business customer, please call us on 0345 601 2448.