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Help & Support


Pay as you go call and text bundles

You can add a call or text bundle for £5 a month.

Just log in to My Account and go to ‘My discounts and bundles’ to buy, change or cancel a bundle. You can also call 282 free from your Tesco Mobile phone.

The easiest way is to text 28948 for free:


Bundle Cost To get it, text… To stop it, text… What’s included
150 minutes £5.00 VOICE150 to 28948 STOPVOICE to 28948 01, 02, 03 numbers and standard UK numbers 
5000 texts £5.00 5000TEXTS STOPTEXTS to 28948 01, 02, 03 numbers and standard UK mobiles 


Using your call and text bundles

Bundles start within 4 hours of when you buy them and automatically renew every month, unless you cancel them. When your bundle’s about to renew, we’ll text you to let you know we’ll be taking payment from your top-up (you can’t pay for it with free credit).
Make sure you’ve got enough top-up before you opt in to a bundle. If you don’t have enough top-up, we’ll cancel your bundle and you’ll pay for calls and texts at standard rates.

Having more than one bundle

You can have more than one bundle on your account, but they can’t be the same type, whether they’re free or paid for.

For example:

You can have a minutes bundle and a text bundle but you can’t have two text bundles. If you add a paid for bundle on top of a free bundle, the free one will be cancelled. Your bundle lasts for 30 days from the date you buy it, and you can’t get another one of the same type in that time. So if you use it up early, you’ll still need to wait until the 30 days is up before you get the next one.
Check what’s left of your bundle by texting BALANCE to 2112 (it’s free). Any minutes or texts you haven’t used in your bundle won’t roll over to next month, so make sure you use them up if you can.

Our social media team are also here to help. You can get in touch with them on Facebook and Twitter.