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Go to BasketOverdue bill reminders
Worried about paying your bill?
If you’ve received an overdue bill reminder and you’re worried about paying your bill, then you can defer your payments for a period of time.
If you still need support, then our Live chat are on hand and can talk you through your options and find one that's right for you. This could be:
- Staying on pay monthly but flexing your tariff options
- Reducing your monthly safety buffer, if you have one
- Changing your payment and bill date
- Moving from pay monthly to pay as you go (you’d still need to pay any phone payments you have left)
Alternatively, our Customer Care team can support with setting up a payment plan, over the phone. Please call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone. We are here to help.
If you’re looking to defer your bill, you can do so by following steps below:
- Login to My account
- Click on "Bill" in menu
- Click on "Most recent bills"
- On My bills and payment page click on "Defer payments”
- Fill in the details and submit
For any existing outstanding amounts or missed payments, even when deferred, we’ll need to report these to credit reference agencies, which could affect your credit rating.
If you defer your bill, it may mean that you eventually have to make more payments than usual in the same month. Payments that were overdue when you deferred will need to be paid separately when your deferral runs out. To make a payment please log in to My Account and go to ‘make a payment’ or contact us by calling 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.
You can spread the cost of paying the overdue amount with a payment plan, which will reduce the amount you need to pay each month. To speak to us about a payment plan, please call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.
If you’ve got a separate phone contract (your Phone Credit Agreement), depending on the plan you choose, your normal phone payments may accrue during your payment plan and form arrears on your account. This amount will be added to your final phone payment. If you want to reduce this amount, you can make ad hoc payments during the rest of your contract.
Missed payments could affect your credit rating and make it more difficult to get credit in future
We may report to the credit reference agencies that you are in a payment arrangement with us and therefore this could affect your ability to obtain credit in the future.
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Additional support for customers
Watch our new billing support video to help you understand your payments, bills, allowance and more!