Tesco Mobile

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Help & Support


Overdue bill reminders

Worried about paying your bill?

If you’ve received an overdue bill reminder and you’re worried about paying your bill, please call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone. We are here to help.

We’ll be able to talk you through your options and find one that’s right for you. This could be:

  • Deferring your payments for a period of time
  • Changing your bill date
  • Moving from pay monthly to pay as you go (you’d still need to pay any phone payments you have left)
  • Staying on pay monthly but moving onto a lower tariff
  • Reducing your monthly safety buffer, if you have one
  • Setting up a payment plan

Deferring your bill

If you’re looking to defer your bill, you can log in to My Account and go to the ‘Bills and payments’ section.

Paying after your deferral runs out

If you defer your bill, it may mean that you eventually have to make more payments than usual in the same month.

Payments that were overdue when you deferred will need to be paid separately when your deferral runs out.

To make a payment please log in to My Account and go to ‘make a payment’ or contact us by calling 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.

Setting up a payment plan

You can spread the cost of paying the overdue amount with a payment plan, which will reduce the amount you need to pay each month.

To speak to us about a payment plan, please call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.

What happens at the end of the plan?

If you’ve got a separate phone contract (your Phone Credit Agreement), depending on the plan you choose, your normal phone payments may accrue during your payment plan and form arrears on your account. This amount will be added to your final phone payment. If you want to reduce this amount, you can make ad hoc payments during the rest of your contract.

Your credit file

Missed payments could affect your credit rating and make it more difficult to get credit in future

Tesco Mobile won’t report your deferral to credit reference agencies if your financial difficulties are due to Covid-19, for a period up to 90 days. However, if you have any existing outstanding amounts or missed payments after the 90 days deferral period, we will need to report this and it can affect your credit rating.

Payment plans
We may report to the credit reference agencies that you are in a payment arrangement with us and therefore this could affect your ability to obtain credit in the future.