Overdue bill reminders
Worried about paying your bill?
We’ll be able to talk you through your options and find one that’s right for you. This could be:
- Deferring your payments for a period of time
- Changing your bill date
- Moving from pay monthly to pay as you go (you’d still need to pay any phone payments you have left)
- Staying on pay monthly but moving onto a lower tariff
- Reducing your monthly safety buffer, if you have one
- Setting up a payment plan
Deferring your bill
If you’re looking to defer your bill, you can log in to My Account and go to the ‘Bills and payments’ section.
Paying after your deferral runs out
If you defer your bill, it may mean that you eventually have to make more payments than usual in the same month.
Payments that were overdue when you deferred will need to be paid separately when your deferral runs out.
Setting up a payment plan
You can spread the cost of paying the overdue amount with a payment plan, which will reduce the amount you need to pay each month.
What happens at the end of the plan?
If you’ve got a separate phone contract (your Phone Credit Agreement), depending on the plan you choose, your normal phone payments may accrue during your payment plan. This amount will be added to your final phone payment. If you want to reduce this amount, you can make ad hoc payments during the rest of your contract.
Your credit file
Tesco Mobile won’t report your deferral to credit reference agencies if your financial difficulties are due to Covid-19, for a period up to 90 days. However, if you have any existing outstanding amounts or missed payments after the 90 days deferral period, we will need to report this and it can affect your credit rating.
We may report to the credit reference agencies that you are in a payment arrangement with us and therefore this could affect your ability to obtain credit in the future.