Help & Support


Moving to a Capped tariff

What’s happening?

From 31 January 2019 we’ll be saying goodbye to our older tariffs. You’ll still be able to use your phone as normal because we’re going to move you onto the nearest equivalent Capped tariff on your next bill date. Your new tariff will have the same or slightly more allowances – you definitely won’t lose out.

Why are the tariffs expiring?

Our older tariffs don’t give our customers the best that we can offer, so we’re moving you onto our Capped tariff. Capped lets you set a limit on how much you spend over your monthly tariff amount (we call this your safety buffer), which means your bill will never be more than you expect.

On your new tariff you’ll be able to…

  • Cap your bill so it’s never higher than you expect
  • Buy recurring or one-off bundles
  • Use all the features of our app to manage your account

When’s it happening?

We’re closing the old tariffs from 31 January 2019, so we’ll move you onto your new tariff on your next bill date. We’ll text you to confirm when you’ll move and what your new tariff will be.

Can I choose a different tariff?

You’ll still have the same flexibility as before and you can upgrade or change your contract if you like – just give us a call on 4422 from your Tesco Mobile phone.

If you’ve got any questions, please call us on 4455 free from your Tesco Mobile phone.