Tesco phone Insurance

If you bought your cover before 15 November 2017 then you'll be on Tesco Phone Insurance. To check everything that is and isn't covered on these policies, have a read through the Tesco Phone Insurance terms and conditions.

You’ll have next-day replacement if your device gets lost, stolen or damaged, providing your claim is approved before 7.30pm Monday to Friday, and 2.30pm on weekends. Next-day delivery for mainland Great Britain only and excludes bank holiday deliveries.

Tesco Mobile Protect

Tesco Mobile Protect is the name of our new insurance offering.

If you bought your cover on or after 15 November 2017 then you'll be on Tesco Mobile Protect. To check everything that is and isn't covered on these policies, have a read through the Tesco Mobile Protect terms and conditions.

Tesco Phone Insurance gives your device cover worldwide

What's covered?
What's not covered?

Loss and theft
Accidental damage (including cracked screens and liquid damage)
Malicious damage caused by someone who doesn’t have your permission to use the device
Pet damage
Use by friends and family
Out of warranty breakdown

The claim excess fee
Any fault within the manufacturer’s warranty period (where the manufacturer covers you against certain operating failures)
A third or subsequent claim in any 12-month period. We’ll cancel your policy immediately if you have 2 successful claims in any 12-month period
Cosmetic damage - where the device works as normal except where you are claiming for a cracked screen
Damage caused by making alterations to the device or acting against manufacturer guidelines
Any calls, texts, data usage or downloads made on a missing device
Accessory-only claims and accessories other than the battery, mains charger and hands-free kit that came with the device

Other exclusions apply, please see Terms and Conditions for full details.

Insurance costs

Your monthly premium and claim excess fee (the amount you have to pay towards the cost of your replacement device to complete a claim) are based on the value of your device at the time of purchase. We’ll confirm this in your welcome letter, but this table will give you an idea.

Band	Monthly Premium	Claim excess fee
Band A	£4	£25
Band B	£6	£50
Band C	£8	£75
Band D	£12	£85

As devices age they may fall in value and so sometimes we may lower excess fees. Call us to find out your current excess fee.

Making a claim

You can submit a claim online 24/7 using our online claims tool. You can start a new claim continue an existing claim
Alternatively you can call the Tesco Phone Insurance team on 0345 030 3290* to make a claim, ideally within 30 days of discovering a loss, theft, fault, breakdown or damage to your device.

Lost or stolen device?

Contact Customer Care immediately to block it against fraudulent use. We also recommend you report any stolen device to the police as we have the right to require a crime reference number to complete your claim.

If you're abroad and your device is lost or stolen, find out what to do.

Cancellations

You can cancel your policy at any time by calling the Tesco Phone Insurance team on 0345 030 3290. Your cover will finish at the end of the paid period. If you cancel within the first 28 days, we’ll refund your premium, as long as you haven’t made a claim.

Tesco Phone Insurance Terms and Conditions apply

*You can call the Tesco Mobile Protect team on 0345 030 3290, 8am-9pm Monday to Friday, 8am-8pm on Saturday and 9am-6pm on Sunday. We are also open on Bank Holidays (excluding Christmas Day and Easter Sunday). Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages.

Tesco Phone Insurance is administered by Asurion Europe Limited. The Insurer is Liberty Mutual Insurance Europe Limited.

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