Before you go abroad
Whether you’re on pay monthly or pay as you go, you can use your Tesco Mobile device in more than 100 countries worldwide.
Before you leave the UK it’s a good idea to check the call charges from abroad.
You can also check roaming costs in the Tesco Mobile app.
If you’re travelling to a Home From Home destination, calling or texting UK mobiles and landlines or using data will be taken from your monthly allowance. Calling and texting between other Home From Home destinations is also within your allowance.
There are no changes to our Home From Home service due to Brexit. You can still use your data, minutes and texts in Europe as you would at home. We have no current plans to re-introduce roaming charges in European countries following the UK’s departure from the EU on 1 January 2021. If anything changes, we’ll contact all our customers to let them know.
If you’re calling or texting people who live outside of the UK while you’re abroad then you will need to put the code of the country you’re calling in front of the number dialled. Outside of your allowance you’ll be charged our standard rates.
Your device has already been set up to work abroad so you can use it as normal. There’s no need to dial the UK country code – the numbers stored in your contacts will work just as they are.
If you’re on a Capped contract
Using your device abroad isn’t included in your monthly allowance for some parts of the world. When you use your phone outside our Home From Home destinations, the charges will come out of your safety buffer until you’ve used it up.
To use your phone outside our Home From Home destinations or to carry on using your device once you’ve hit your safety buffer, you’ll need to increase your safety buffer. You can do this
- using the Tesco Mobile app
- in My Account
- via our Social Media team on Facebook or Twitter
- by calling 4488 free from your Tesco Mobile phone.
- If you’re a business customer, please call us on 0345 601 2448.
If you’re not on a Capped contract or have removed your safety buffer
We’ll still protect you with a high-usage limit to stop you running up unexpectedly high bills. This limit varies per tariff but could be up to 4 times the cost of your monthly tariff. If you reach this high-usage limit you won’t be able to use your phone until you make a payment.
Also, there’s a limit on how much you can spend on data abroad – to help you avoid a scary bill when you get home. You can spend up to £40 on data, but after that we’ll bar your device, so you don’t rack up any more charges unless you’ve set a safety buffer higher than £40.
- you can call us on 4455 from your Tesco Mobile phone, or
- call our automated payment line free on 4488
and once you’ve made a payment you can use your phone again within 2 hours. If you’re on a tariff with a safety buffer then you can protect what you spend by choosing a safety buffer that’s right for you.
If you’re happy to spend more than £40 on data when you’re away,
If you’re a business customer, please call us on 0345 601 2448.
Turning off data
You can avoid data charges altogether by turning off data on your device and using Wi-Fi where it’s available. Not sure how to do this? Find out with our device guides.