Help & Support

Back

Anytime Upgrade Flex Tariff

On Anytime Upgrade Flex tariff you can get the latest mobile phones at our lowest monthly prices, choose your own contract length and change your tariff down as well as up when you need to.

Your monthly bill is made up of two payments, covered by one monthly Direct Debit: your device payment for your phone, and your usage payment for your minutes, texts and data. Having two separate contracts gives you flexibility and it stops you from overpaying once your contract’s up.

You can choose your own phone credit agreement length from 12, 18, 24, 30 and 36 months. Your usage contract will be a monthly contract which rolls from month to month until you cancel it. You’ll need to pay off your phone credit agreement if you decide to cancel your usage contract.

If you bought a phone on an Anytime Upgrade Flex tariff before 30th September 2019, you should have a usage contract of 12, 18 or 24 months. Check the length of your usage contract in the contract that was given to you when you bought your phone or  in My Account.

For more information take a look at our Anytime Upgrade Flex FAQs.