Help & Support


Unable to pay bill

What should I do if I’m struggling to pay my bills?

We understand circumstances can change so if you encounter any financial difficulties please call us as soon as possible on 4455 from a Tesco Mobile phone or 0345 301 4455 from another phone to discuss the best way for you to pay going forward.

Alternatively, someone else who does or doesn’t live at the same address could pay the bill on your behalf by calling 0330 333 7755.

If you have more than one overdue bill, you should pay your oldest bill first. You may also be able to split the cost of your bill over a few days to make it easier to manage. Find out more about overdue bills reminders.

If you’re in employment and the date you get paid has changed, then you can change the date you pay your phone bill.

If your Tesco Mobile account is disconnected due to non-payment of your bills, your debt will be passed to one of our debt collection partners. You’ll be able to arrange an affordable payment plan when they get in touch.

If you find yourself in a state of insolvency or bankruptcy while you are with Tesco Mobile, please contact Customer Care on 4455 from your Tesco Mobile phone and they’ll be able to help you.

If you’re a business customer, please call us on 0345 601 2448.

General advice

If you are struggling with debt in general, you can seek advice from the following organisations: