Help & Support

Staying on top of your data usage

Now you’ve got the internet on your phone, make sure you know how to keep track of your data and see how much you can do with it.

What is data?

Whenever you use a phone or tablet to access the internet, you are using data. This could be browsing the internet, sending an email or watching videos on YouTube. Downloading apps and using social media will also use up some of your data allowance.

Most of our pay monthly tariffs come with a data allowance but if you run out of data you can buy a one-off bundle, increase your monthly allowance or wait until your next bill date when you allowance resets. Pay as you go customers can get more data by adding a Rocket Pack or data bundle.

Keep track of your data

The best way to keep track of your data is to download our free app. You can check your usage any time, wherever you are. Find out about our app.

If your phone’s a bit more old school and you’d rather use a computer, just log in to My Account any time and you can see your latest usage info there.

If you want to work out how much data you might use in a normal month, have a play with our 4G data calculator.

Tips for saving data

Use Wi-Fi whenever you can – this doesn’t use any of your data allowance

Streaming music and videos uses lots of data – subscribe to streaming services with offline options like Spotify

Update apps over Wi-Fi – Conserve data usage by only updating apps when you’re connected to Wi-Fi. You can change this in your device settings

Disable Apple’s Wi-Fi Assist – This feature automatically switches between Wi-Fi and data depending on the strongest signal. Stay in control by turning it off

Turning data off

If you prefer not to use mobile data, you can turn it off in your device’s settings. Our interactive device guides provide step-by-step instructions on how to do this.