Help & Support

Leaving Tesco Mobile

Leaving Tesco Mobile pay monthly

We’re sorry to hear you’re thinking of leaving us. Before you do, have you thought about these great reasons to stay?

– You can cap your contract so you never get any nasty bill surprises

– Anytime Upgrade gives you the freedom to get the latest phone when you want it

– Which? recommended provider for 8 years running

– Free monthly Perks if you’ve got more than one number on your account

We also won Best Network for Customer Service, Best Value Pay Monthly network, Best Pay Monthly network and High Street Retailer of the Year in the USwitch 2018 awards.

If you’re near to the end of your contract, you might be able to upgrade to a new phone. Why not chat with our Upgrades team on 4422 free from your Tesco Mobile device?

Cancelling your contract

Please call Customer Care on 4455 from your Tesco Mobile phone or 0345 301 4455 to request to cancel your contract. If you’re leaving before the end of your contract then fees will apply.

You’ll receive a final bill from us, which will include any recent usage. It won’t be any more than your monthly line rental, unless you made calls to non-standard numbers.

If you’ve taken out device insurance, you’ll need to cancel this separately. If it’s with Tesco Phone Insurance, please call 0345 030 3290.

Leaving Tesco Mobile pay as you go

We’re sorry to hear when any of our customers are thinking of leaving us. Have you heard about our Triple Credit or Rocket Packs tariffs?

If you’re still thinking of leaving, you don’t need to do anything but make sure you use up your balance before you stop using your Tesco Mobile SIM card.

Leaving and want to keep your number?

If you want to leave Tesco Mobile and take your number to another network, you need to request a PAC code.