Help & Support

Account limits

If you’re on a standard pay monthly tariff, we set an account limit to help you avoid running up unexpected high bills. You could reach this limit if you go over your monthly allowance. You’ll then be charged standard rates for minutes, texts or data. Doing things not included in your allowance will also incur charges – things like using your device abroad, sending picture messages and calling premium rate numbers.

 

If you’re on a Capped tariff, you have a bill cap instead, which is much lower than an account limit and prevents you from running up high bills. We restrict how you can use your device when you reach your bill cap.

 

Your account limit depends on your device and your monthly tariff amount.

 

Take a look at the table below to see your limit.

 

   Your contract

 Your account limit

iPhone

£45/month

£300

iPhone

£35/month

£250

iPhone

£25/month

£200

iPhone

£20/month

£200

Other devices

£10/month

£40

Other devices

£10.01 – £17.49/month

4 times your contract

Other devices

£17.50 – £25.00/month

£70

Other devices

£25.01/month or more

3 times your contract

 

What happens if you approach your limit?
We’ll text you if you reach 90% of your limit. If you’re using a tablet, you can monitor your limit in the app.

 

What happens if you reach your limit?
We’ll text you again when you reach 100% of your limit. When you reach your limit, we restrict how you can use your device. This will happen up to five hours after you reach your limit.



How to remove restrictions from your device

To start using your device again, you need to call 4488 free and make a payment with your credit or debit card. It can take up to 12 hours for your call bar to be lifted after you’ve paid.

 

To check your usage anytime, log in to your pay monthly account or use the Tesco Mobile App.

 

Your account limit will renew itself on your next bill date.