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Joining Tesco Mobile from another UK network

If you decide to switch to us and you want to bring your current phone number with you, you’ll need to ask your current provider for a PAC (Porting Authorisation Code).  Simply text ‘PAC’ to 65075 from your current mobile phone.

If you don’t want to bring your number with you when you join us, but would like us to arrange your number to be disconnected from your current provider, then you’ll need to request a STAC (Service Termination Authorisation Code) from them.  Simply text ‘STAC’ to 75075 from your current mobile phone.

Your PAC or STAC is valid for 30 days.

 

What do I do if I want to transfer my number or cancel an existing number at a later date?

  1. Text PORT to 23424 from the number you want to replace. It’s free from any Tesco Mobile phone or SIM
  2. You’ll get a text from us asking you to reply with the mobile number you want to keep and then another text asking for your PAC or STAC code
  3. We’ll then text you to let you know the date the transfer will happen – you’ll get this text within 24 hours, to the number you told us you wanted to keep.

If you’re joining Tesco Mobile and you have issues with your PAC, you’ll need to contact your previous network.

 

FAQs

What is a PAC/STAC and how long does it last?

A PAC is Porting Authorisation Code and is valid for 30 days. You can use this code to switch to another network and keep your number.

A STAC is Switching Termination Authorisation Code and is valid for 30 days. You can use this code to switch to another network and cancel your old number.

How long will it take to get my PAC or STAC?

Once you’ve asked for your PAC or STAC, you’ll get it within 1 minute.

How long will it take to transfer my number?

Once you’ve given your PAC or STAC and once your number transfer or termination has been scheduled, it can take up to 24 working hours for your number to transfer. This may take a little longer during bank holidays.

I want to keep my number, how do I do this?

If you want to keep your number, you need to request a PAC from your current network so you can bring your number to Tesco Mobile.

What if I change my mind and don’t want to transfer my number after it’s been scheduled?

Please call our Customer Care team on 4455 as soon as you can.

What if there’s a problem with my number transfer?

If you’re joining Tesco Mobile and you have issues with your PAC, you’ll need to contact your previous network.

I’m still within my cooling off period, can I leave Tesco Mobile?

You can leave Tesco Mobile within your cooling off period. Log in to My Account, Web chat with us or call our Customer Care team on 4455 from your Tesco Mobile phone.

What if I’ve requested a PAC or STAC and change my mind?

If you request a PAC or STAC and change your mind, you don’t have to do anything. After 30 days the code will be deactivated and you’ll stay with your current network.

Do I need to be the account holder to get my PAC or STAC?

No, you don’t need to be the account holder to get a PAC or STAC. However, when a code is requested, the account holder is notified.

Making a complaint

If you’re joining Tesco Mobile and you have issues with your PAC or STAC, you’ll need to contact your previous network.  If you require any further assistance with your switch you can contact our Customer Care team free of charge on 4455 from your Tesco Mobile Phone.