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Call charges for pay as you go

View a full list of our rates (PDF).

The regulator Ofcom has made call rates for service numbers clear for everyone –  for more information view the changes to call charges.

Using your device in the UK and in our Home From Home destinations

Calls to any standard UK & Home From Home numbers

25p/min

Texts to any standard UK & Home From Home numbers

10p/message

Using data

10p/MB

Listen to your voicemail (905)

15p/min

Picture messaging

25p/message

Video calling

50p/min

Calling Customer Care from your Tesco Mobile phone

20p/call

Using WAP (not GPRS)

10p/min

Tesco Mobile 118 323 directory enquiries

        £1.50/min and 25p/min access charge

Topping-up on 4444 from your Tesco Mobile phone

Free

Topping-up from a UK fixed line

7p/min

To call the Customer Care team from your Tesco Mobile device*

20p a call

To call the Customer Care team
from a UK fixed line

7p/min

To make calls to 05 numbers

20p/min

To make calls to 080 numbers

Free

To make calls to 084/087/09/118 numbers

Service charge and 25p/min access charge

To call 070 personal numbers

50p/min

Jersey, Guernsey and the Isle of Man numbers**

25p/min

To call 999, 112 or 111

Free

Traffic news – 2700

45p/min

 

*You’ll have the duration of the call deducted from your bundle if you have a Bundle or Rocket Pack. If not you’ll be charged 20p/call from your Pay as you go credit.

**Jersey, Guernsey and the Isle of Man prefixes: 01481, 01534, 01624, 074184, 07452, 07509, 07624, 077003, 077007, 077008, 07781, 07797, 07829, 078391, 078392, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 07937, 074576

Calls and texts to the following numbers are charged at non-standard rates:
Numbers starting with 076, 07744, 07755, 077000, 078221, 078225, 078921, 078730, 078930, 078931, 079112, 079118, 079245, 079246 and 079879

Minimum call charges

 

Minimum call charges

For standard, local, national or international calls from the UK and calls between Home From Home destinations

10p then charged by the second
For standard calls
in EU region 1*
10p then charged by the second
For standard calls
in regions 2,3 and 4*
Charges depend on the region*.
1 minute to make a call, 1 minute to receive a call, then charged by the second

To Tesco Mobile directory enquiries

1 minute,
then charged by the second

To premium rate numbers and other directory enquiries

Charges depend on the service provider. For more details, contact the service provider

Access Charge

25p/min – 1 minute minimum then charged by the second

 

*The region depends on where in the world you are.

Looking for international call charges?

Find out more about roaming costs (abroad to the UK) and international costs (UK to abroad).

Rounding call charges and call duration

All calls are charged at one second intervals, so if you end a call part-way through a second, the time will be rounded up to the next second – for example, if a call lasts 44.5 seconds we’ll round it up to 45 seconds. We have to round up any device charges to the nearest penny as we’re unable to bill you for anything less than that. For example, if the cost of a call was £1.01005 we’ll round it up to £1.02.

Lost device reception

If for any reason you lose device reception while you’re on a call, for example when you go through a tunnel, you’ll continue to be charged for that call for up to 18 seconds.

For more information, please have a look at our pay as you go T&Cs.