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Go to BasketMaking a complaint
We always try to offer you great service at Tesco Mobile but if you’re feeling unsatisfied with your experience then please let us know. Our Customer Care Advisors will ask you about the nature of your complaint and seek to resolve the problem while you are on the line. If this is not possible we will agree a course of action with you. Our team can be contacted the following ways:
By post:
Tesco Mobile
Arlington Business Centre
Millshaw Park Lane
Leeds
LS11 0NE
By email: Go to Contact us, select your customer type then choose 'Complaints' from the drop down menu. An 'Email us' option will appear and you can submit an email to us using this form.
By phone: 0345 301 4455 or 4455 from your Tesco Mobile phone
If you're a business customer, please call us on 0345 601 2448.
Escalating complaints
If you still feel unsatisfied with our response to your issue then the complaint may be escalated within the company. We do have dedicated teams depending on your complaint that can help you resolve your issue.
If you remain unhappy after 8 weeks and would like take this matter further you are statutorily entitled to refer your complaint to an alternative dispute resolution scheme. We are a member of Communications Ombudsman, who offer free independent help to sort out disputes. They will tell you whether or not they can help and if not, they will tell you about any other options that may be available to you:
Communications Ombudsman
PO Box 730
Warrington
WA4 6WU
By phone: 0330 440 1614
Complaints about your Credit Agreement
If you have a complaint about your credit agreement, please contact Customer Care and if you're still not happy, please ask to speak to a manager. If you remain unhappy or you think that we haven't dealt with your complaint satisfactorily, you can refer your complaint to the Financial Ombudsman Service (FOS). By phone: 0800 023 4567