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Go to BasketGetting in touch with us
If you’d like to speak to a member of our Customer Care team, here are some ways you can get in touch.
Live chat
If there’s an issue you’d like to speak to us about, the easiest way to contact us is through our live chat option which will connect you to one of our advisors. Our live chat is open from 7am- 11pm Monday to Sunday. You’ll know when someone from our Customer Care team is available to chat, as the chat button will appear on our Help pages.
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Web chat
Other ways to get in touch
If an advisor isn’t available via live chat and you don’t see the ‘click to chat’ option, then there are still lots of ways you can get in touch with us for help.
- You can contact us using our secure in-app messenger. Just download the Tesco Mobile app and you can message us any time. We’ll get back to you during our opening hours between 7am and 11pm every day
- You can message us any time on Facebook and Twitter and we’ll get back to you during our opening hours: 8am - 8pm Monday to Friday and 10am - 6pm Saturday and Sunday
- Most of our stores are open from 9am-6pm Monday to Saturday, Sundays vary. Find out the opening times for your local Phone Shop by using our store locator.
- To find more ways to speak to our Customer Care team for help, you can visit our contact us
Business customer
If you need help as a business customer our dedicated business team is available on 0345 601 2448 to help you with any queries about your service. This includes things like:
- Billing and Payments
- Device Help
- Changing your tariffs
- Changing your safety buffer and perks
- Switching to a business account
If you want to find out about upgrading or adding extra lines on your business account, please call our business sales team on 0800 032 1160.