Help & Support


Manage your data usage

Staying on top of your data usage

At the moment, when staying touch is more important than ever, you might want to save your data for a time when you really need it.

You can also change your settings so apps don’t run in the background – find out here how to use less data on your iPhone or Android phone

What is data?

Whenever you use a phone or tablet to access the internet, you are using data. This could be browsing the internet, sending an email or watching videos on YouTube. Downloading apps and using social media will also use up some of your data allowance.

Most of our pay monthly tariffs come with a data allowance but if you run out of data you can buy a one-off bundle, increase your monthly allowance or wait until your next bill date when you allowance resets. Pay as you go customers can get more data by adding a Rocket Pack or data bundle.


Keep track of your data

The best way to keep track of your data is to download our free app. You can check your usage any time, wherever you are. Find out about our app.

If you’d rather use a computer, just log in to My Account any time and you can see your latest usage info there.

If you want to work out how much data you might use in a normal month, have a play with our data calculator.

Tips for saving data

If you can use Wi-Fi [link to updated Wi-Fi H&S page] where you are, this will save your data for when you might need it.

Streaming music and videos uses lots of data – subscribe to streaming services with offline options like Spotify.

Update your Apps over Wi-Fi only. You will save data if you only update apps when you’re connected to Wi-Fi. You can change this in your device settings.

Disable Apple’s Wi-Fi Assist. This feature automatically switches between Wi-Fi and data depending on the strongest signal. If you turn it off it will also save you data.

You can also change your settings so apps don’t run in the background – find out how to use less data on your iPhone or Android phone

Turning data off

If you don’t want to use mobile data at all, you can turn it off in your device’s settings. Our interactive device guides provide step-by-step instructions on how to do this.