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Switching help

Issue with your PAC or STAC?

If you’ve received a text from us to say there was an issue with your PAC or STAC, here’s what might have happened to your code:

Your switch is in progress

You’ve already given us your code and we’re getting ready to transfer your number. Please make a call or send a text to get the process under way, then we’ll text you within 24 hours to give you a transfer date.

Code’s expired

If it’s longer than 30 days since you requested your PAC or STAC, you’ll need to call your old network to request a new one. Then follow the ‘How to port’ instructions below.

Code & mobile number don’t match

Each PAC or STAC is unique to its mobile number, so please double check that you’ve given us the right PAC and mobile number then give us a call on 4455 from your Tesco Mobile phone and we’ll be happy to help.

Code’s been cancelled

You’ve changed your mind and told us you don’t want to transfer your number. If you would still like to transfer your old number, please follow the ‘How to port’ instructions below.

How to port your number

Text ‘PORT’ to 23424 from your new phone or SIM and follow the instructions. It’s free from any Tesco Mobile phone or SIM. We’ll text you within 24 hours to let you know when your old number will be transferred over to your new phone or SIM.

If you’ve got more than one number on your account, please log in to My Account and select:
1) ‘View or Change my account details’
2) Scroll down to the bottom of the page and select ‘Leaving Tesco Mobile?’
3) Follow the steps to request your PAC or STAC
Alternatively, you can Webchat with us or call our Customer Care team to ask for your PAC or STAC.

If you still need help to transfer your number, please contact us and we’ll be happy to help.