We’re sorry, now that we have fewer colleagues available, call wait times are much longer. So we can help our most vulnerable customers, please check our coronavirus page for info and help.

Help & Support


Call waiting

Call waiting lets you know if someone’s trying to ring you when you’re already on a call. It’s really useful because you can either:

– Choose to end the call you’re on and take the new call

– Reject or ignore the new call and they’ll go through to your voicemail

Turning call waiting on or off:

– To turn on call waiting, just dial *43#

– To turn off call waiting, dial #43#

– You can also turn it on or off in the settings menu on your phone

With call waiting you can also put a call on hold, make another call at the same time and switch between them.