Call charges for pay as you go
View a full list of our rates (PDF).
The regulator Ofcom has made call rates for service numbers clear for everyone – for more information view the changes to call charges.
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Using your device in the UK and in our Home From Home destinations
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Calls to any standard UK & Home From Home numbers |
25p/min |
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Texts to any standard UK & Home From Home numbers |
10p/message |
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Using data |
10p/MB |
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Listen to your voicemail (905) |
15p/min |
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Picture messaging |
25p/message |
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Video calling |
50p/min |
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Calling Customer Care from your Tesco Mobile phone |
Free |
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Using WAP (not GPRS) |
10p/min |
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Tesco Mobile 118 323 directory enquiries |
£1.50/min and 25p/min access charge |
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Topping-up on 4444 from your Tesco Mobile phone |
Free |
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Topping-up from a UK fixed line |
7p/min |
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To call the Customer Care team from your Tesco Mobile device |
Free |
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To make calls to 05 numbers |
20p/min |
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To make calls to 080 numbers |
Free |
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To make calls to 084/087/09/118 numbers |
Service charge and 25p/min access charge |
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To call 070 personal numbers |
50p/min |
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Jersey, Guernsey and the Isle of Man numbers** |
25p/min |
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To call 999, 112 or 111 |
Free |
**Jersey, Guernsey and the Isle of Man prefixes: 01481, 01534, 01624, 074184, 07452, 07509, 07624, 077003, 077007, 077008, 07781, 07797, 07829, 078391, 078392, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 07937, 074576
Calls and texts to the following numbers are charged at non-standard rates:
Numbers starting with 076, 07744, 07755, 077000, 078221, 078225, 078921, 078730, 078930, 078931, 079112, 079118, 079245, 079246 and 079879
Minimum call charges
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Minimum call charges |
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For standard, local, national or international calls from the UK and calls between Home From Home destinations |
10p then charged by the second
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For standard calls
in EU region 1*
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10p then charged by the second
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For standard calls
in regions 2,3 and 4*
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Charges depend on the region*.
1 minute to make a call, 1 minute to receive a call, then charged by the second |
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To Tesco Mobile directory enquiries |
1 minute,
then charged by the second
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To premium rate numbers and other directory enquiries |
Charges depend on the service provider. For more details, contact the service provider
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Access Charge |
25p/min – 1 minute minimum then charged by the second |
*The region depends on where in the world you are.
Looking for international call charges?
Find out more about roaming costs (abroad to the UK) and international costs (UK to abroad).
Rounding call charges and call duration
All calls are charged at one second intervals, so if you end a call part-way through a second, the time will be rounded up to the next second – for example, if a call lasts 44.5 seconds we’ll round it up to 45 seconds. We have to round up any device charges to the nearest penny as we’re unable to bill you for anything less than that. For example, if the cost of a call was £1.01005 we’ll round it up to £1.02.
Lost device reception
If for any reason you lose device reception while you’re on a call, for example when you go through a tunnel, you’ll continue to be charged for that call for up to 18 seconds.
For more information, please have a look at our pay as you go T&Cs.
