Your bill explainedClose Article
Take a look at our new interactive guide to see what each part of your bill means.
To view your bill, download our app or log into My Account and click ‘View details of my bills and payments’.
Once your bill is produced it will show your tariff charges along with the cost of any usage outside of your allowances.
You can monitor your usage in our app, by logging into My Account and looking under ‘View my usage since my last bill’ or by calling 4488 from your Tesco Mobile phone.
Understanding your first bill
When you first take out your contract, you pay your first month's payment in advance. So that you have a record of this payment, we show it on your first bill under Payments Received. This is for information only. These charges may be shown against the number you were given at the time of joining, but this will change if you brought your own number with you.
You'll only pay the figure that appears under Amount Due. Just underneath that, you'll also see the date we take your payment from your bank account or credit/debit card.
So that you get the full benefit of your first month's allowance, we'll automatically roll over anything left at the end of the first month's allowance to the next month.
Change the format of your bills
- Click on View or change my account details
- Click on the Bill format dropdown box and select either Summary, Itemised or VAT
- Click on Update at the bottom of the page
- You'll get a message at the top of the page confirming your changes
Your final bill
This is the last bill you’ll receive and includes all costs right up until your last day with us. If you decide to leave Tesco Mobile before your contract ends, you’ll also have to pay an early termination charge, which is shown on your final bill. If you’re an Anytime Upgrade customer you’ll also need to pay the balance of your credit agreement.
Please don’t cancel your Direct Debit until the final bill has been paid. If your account is in credit, we’ll use those details to refund you.