We’re sorry, now that we have fewer colleagues available, call wait times are much longer. So we can help our most vulnerable customers, please check our coronavirus page for info and help.

Our Phone Shops are now open

We’re happy to be here for you in person again. We are pleased to announce that we have put careful social distancing measures in place to help keep us all safe. Find your nearest Phone Shop

If you have a quick question, you may find the answer on our FAQ page

Little Helps for all our customers
To help you stay in touch, you can make unlimited free evening and weekend calls, and to help you manage your bills we promise not to increase your tariff price for the whole length of your contract.
Find out more about our Little Helps

Free data & minutes for NHS workers – Now Extended until 31 July
If you’re with us on pay monthly and you work in the NHS England, we are helping you keep connected with free bundles of 500GB data and 5000 minutes. Find out more about NHS free data

Free access to the information you need

You can now visit a range of helpful websites for free on your phone, without using any data, from financial support, to mental health and Government advice. This includes Government Covid-19 information, which gives you the latest guidance on how to protect yourself and others.

For those who need assistance abroad at this time, we’ve also made some key airline UK phone numbers free to call from anywhere in the world. Check the list

You can also call the UK 101 police non-emergency number for free.

Government text messages
UK_Gov may text you with information about coronavirus but they would never ask for your personal details, so please beware of potential scam messages.

Staying safe and well

Your mental health and wellbeing.
We have challenging times ahead.  Mental health UK has helpful advice on how to cope when you have to stay at home and how to talk to your children about the situation. And if you’re worried about domestic abuse, the free, 24 hour National Domestic Abuse number is 0808 2000 247

Make sure you can find your phone.
None of us want to lose our phone at a time when keeping in touch is so crucial. If you have a smartphone then you can switch on ‘Find My Phone’.  Our device guides will show you how.

Keeping your phone clean.
Germs can hang around on your phone.  Normal soap on a cloth is all you need to clean it.  Please don’t use water or chemicals.  Both will damage your phone and invalidate your warranty.  How to clean your phone safely

Keeping in touch

Apps to help you stay in touch.

You can video call in groups or one-to-one using apps like WhatsApp, Facetime and Skype, and you can chat on messaging apps like Facebook Messenger.  All these apps will use up data, so remember you can connect to Wi-Fi.

Watch our video on setting up WhatsApp on any smartphone

Watch our video on setting up FaceTime on iPhones

Watch our video on setting up Skype on any smartphone

Find out more about using Wi-Fi

Help with your mobile account

Please check our top FAQs for help on managing your account

Worried about paying your bill?

If you’re looking to defer your bill, please log in to My Account and go to the ‘Bills and payments’ section.

If you’re worried about paying your bill and you need to talk to us, you can call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.

We’ll be able to talk you through your options and find one that’s right for you. This could be:

  • Changing your bill date
  • Moving from pay monthly to pay as you go (you’d still need to pay any phone payments you have left)
  • Staying on pay monthly but moving onto a lower tariff
  • Deferring your payments for a period of time
  • Reducing your monthly safety buffer, if you have one

Paying after your deferral runs out

If you defer your bill, it may mean that you eventually have to make more payments than usual in the same month.
Payments that were overdue when you deferred will need to be paid separately when your deferral runs out. To arrange payment please log in to My Account and go to ‘make a payment’ or contact us by calling 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.

Your credit rating

Tesco Mobile won’t report your deferral to credit reference agencies if your

financial difficulties are due to Covid-19, for a period up to 90 days. However if you have any existing outstanding amounts or missed payments after the 90 days deferral period we will need to report this and it can affect your credit rating.

Check the network near you
We share O2’s network. Check the live status checker, updated on the hour, every hour.

Number transfer
Find out about Switching

Quick help if you’re on pay as you go

To check your balance:

  • Download our app
  • Text BALANCE for free to 2112
  • Call 282 for free
  • Call 4444 for free

You can top-up online, in our app, or by calling 282.  The easiest way to top-up someone else’s phone for them is online by selecting the ‘New user’ button and then following the instructions.

Add a Rocket Pack or bundle in My Account or by calling 282.

Check our FAQs or search Help & Support for more help

Quick help if you’re on pay monthly

You can view your bill and usage and any extra charges in our app or in My Account.

To get more data or minutes, log in to My Account or call 4488. You can also add more data in our app.

If you need to add or change your safety buffer, log in to our app, My Account or call 4488.

Check if you can upgrade

Check our FAQs for more help