Helping you with information during the coronavirus outbreak. Find out more. If you need help with anything to do with your mobile, please have a look at our FAQs

We’re here for you with info and help while our Phone Shops are closed

We hope you and your family are keeping safe and well during these uncertain times.  Now, more than ever, we know that staying in touch with your loved ones and the outside world is so important.

While our Phone Shops are temporarily closed, here’s some information and links to help you stay informed and connected.

Remember that Tesco stores are still open for you to get essentials, with social distancing in place to keep us all safe.

Getting information

Government advice
This week you’ll have received a text message from UK_Gov. This was a genuine message from the government.  Please be aware that sadly, scammers may try to imitate these messages.  Neither we, nor the government would ever ask you to give any of your personal details in these texts.

Get the most up to date Government Covid-19 information, including the latest guidance on how to protect yourself and others.

No data charges for NHS websites
You won’t use up data when you visit any NHS websites on your phone, such as NHS UK, NHS Scotland, NHS Northern Ireland and NHS Wales, as we’ve made them all free for you to visit. This means you won’t go into your data allowance or bundle, nor will you be charged standard rates for using data.

Staying safe and well

Your mental health and wellbeing.
We have challenging times ahead.  Mental health UK has helpful advice on how to cope when you have to stay at home and how to talk to your children about the situation.

Make sure you can find your phone.
None of us want to lose our phone at a time when keeping in touch is so crucial. If you have a smartphone then you can switch on ‘Find My Phone’.  Our device guides will show you how.

Keeping your phone clean.
Germs can hang around on your phone.  Normal soap on a cloth is all you need to clean it.  Please don’t use water or chemicals.  Both will damage your phone and invalidate your warranty.  How to clean your phone safely

Keeping in touch

Apps to help you stay in touch.
You can video call in groups or one-to-one using apps like WhatsApp and House Party, and chat with them on messaging apps like Facebook Messenger.  All these apps will use up data, so remember you can connect to Wi-Fi.

Tips on using less data

  • You can use Wi-Fi if you have it at home
  • How to use less data on your iPhone or Android phone

Help with your mobile account

As our Phone Shops are closed following government announcements, please check our top FAQs for help on managing your account

Worried about paying your bill?
If you’re worried about anything to do with your account or you need to talk to us, you can call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.  

Check the network near you
We share O2’s network. Check the live status checker, updated on the hour, every hour.

Number transfer
Find out about Switching

Quick help if you’re on pay as you go

To check your balance:

  • Download our app
  • Text BALANCE for free to 2112
  • Call 282 for free
  • Call 4444 for free

You can top-up online, in our app, or by calling 282.  The easiest way to top-up someone else’s phone for them is online by selecting the ‘New user’ button and then following the instructions.

Add a Rocket Pack or bundle in My Account or by calling 282.

Check our FAQs or search Help & Support for more help

Quick help if you’re on pay monthly

You can view your bill and usage and any extra charges in our app or in My Account.

To get more data or minutes, log in to My Account or call 4488. You can also add more data in our app.

If you need to add or change your safety buffer, log in to our app, My Account or call 4488.

Check if you can upgrade

Check our FAQs for more help