|Help with your mobile account
Please check our top FAQs for help on managing your account
Worried about paying your bill?
If you’re looking to defer your bill, please log in to My Account and go to the ‘Bills and payments’ section.
If you’re worried about paying your bill and you need to talk to us, you can call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.
We’ll be able to talk you through your options and find one that’s right for you. This could be:
- Changing your bill date
- Moving from pay monthly to pay as you go (you’d still need to pay any phone payments you have left)
- Staying on pay monthly but moving onto a lower tariff
- Deferring your payments for a period of time
- Reducing your monthly safety buffer, if you have one
Paying after your deferral runs out
If you defer your bill, it may mean that you eventually have to make more payments than usual in the same month.
Payments that were overdue when you deferred will need to be paid separately when your deferral runs out. To arrange payment please log in to My Account and go to ‘make a payment’ or contact us by calling 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.
Your credit rating
Tesco Mobile won’t report your deferral to credit reference agencies if your
financial difficulties are due to Covid-19, for a period up to 90 days. However if you have any existing outstanding amounts or missed payments after the 90 days deferral period we will need to report this and it can affect your credit rating.
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