Content settings on your mobile

We’ve changed the way you can access online content on your mobile.  Your phone will be set by default to access under 18 content only.

Changing your content settings

If you’re the account holder you can restrict your phone’s access to under 12 content only or you can allow access to over 18 content. To do this, please call 282 free from your Tesco Mobile phone. To access 18+ content, you’ll need to confirm your age with your credit card when you call 282. We’ll charge £1 to your credit card, then you’ll get this back as £1 credit on your next bill or as phone credit. If you don’t have a credit card, you can complete this online age verification form. Please note it can take up to 24 hours for the settings to change.

When you change your content settings, you can choose:

  • Content suitable for under 12s
  • Content suitable for under 18s
  • Content rated as 18+

If you have more than one phone on your account, you need to choose the settings for each individual phone number.

How are websites rated?

We use the guidelines provided by the BBFC, an independent body appointed by the UK mobile operators. If you think a site’s been rated incorrectly, please email the details.

  • Examples of content suitable for under 12s include, BBC, Google, online shopping sites, weather, Childline.
  • Examples of content suitable for under 18s but not under 12s include social networking sites like Facebook.
  • Examples of content rated as 18+ include websites about self-harm, violence, drugs, sex and so on.

We don’t control Wi-Fi or iTunes or Google Play

Please be aware that our parental controls settings work only when you’re going online via our mobile network. We can’t control any online content when your phone’s connected via Wi-Fi or via content sites like iTunes.

Keeping your kids safe online

The UK Safer Internet Centre has lots of information for parents and children on how to be safe online. They also have helpful information about how to set up parental controls with your internet provider, which would help control content through home Wi-Fi access. You can also prevent most adult websites from showing up in Google search results by using Google Safe Search.