Promotional terms & conditions

Samsung S9 and Samsung S9 plus trade-in offer

Half Price Terms and Conditions

Customer survey prize draw – Terms and Conditions

Brand sentiment survey prize draw – Terms and Conditions

November/January one-off data bundle promotion – Terms and Conditions

Samsung gift promotion

S9/S9+ or Note 9 (Promotion Product) on a Tesco pay monthly contract or as a Tesco Mobile pay as you go customer in-store or online from any UK Tesco Store between 01/10/2018 – 31/10/2018 and claim a pair of AKG on-ear Headphones, Gear 360 or a Convertible Wireless Charger (a Promotion Gift) by redemption. Not valid in conjunction with any other offer. No cash alternative. Customers must visit www.samsungpromotions.claims/tesco-galaxy-promotion, complete the online claim form, upload proof of purchase, enter the IMEI number and provide all other required information within 60 days from the date of purchase (Claim). Pay as you go customers must wait until the first top-up has been purchased to claim and all claims will only be processed from 21 days after the date of purchase. Maximum 1 claim per Promotion Product purchased and a maximum of 3 claims per household. See www.samsungpromotions.claims/tesco-galaxy-promotion for full Promotion terms.

Advertised tariff based on a 36 month credit agreement at 0% APR representative with Tesco Mobile Ltd and a usage contract; subject to availability and status; Included minutes/texts are to calls/texts to 01, 02, 03 and UK mobile numbers only; first monthly payment taken at point of sale; for our credit offering, the Financial Conduct Authority is our supervising authority. All promotional gifts to be returned upon contract cancellation or return of sale. Only one promotional gift per device purchase or contract. Promotional items are subject to availability. For all applicable terms and call charges visit tescomobile.com.

FAQs

How can I find my phone’s IMEI number?

Simply dial *#06# and your IMEI number will appear on the screen.

When can I claim my gift?

You can claim your gift immediately. If you bought a pay monthly phone, we’ll sort out your gift after your 14 day cooling off period. If you bought a pay as you go phone, we’ll sort out your gift once you’ve topped up for the first time.

When will I get my gift?

Your gift will be sent to you as soon as we’ve checked you details. This shouldn’t take longer than 28 days. You’ve got up to 60 days from the date of buying your phone to claim your gift, so the last possible date to claim is 30th December 2018.

Will I still get my gift if I return my phone in the 14 day cooling off period?

No, if you return your phone within 14 days then you don’t get a gift.

Who should I contact if my gift doesn’t arrive or if I’ve got any questions?

Please email tesco-galaxy-promotion@samsungpromotions.claims

What if my gift isn’t not working or I got the wrong gift?

For any issues, please email tesco-galaxy-promotion@samsungpromotions.claims within 28 days of receiving your gift.

After that, please head here..

Cancer Research UK Charity offer:

Tesco mobile will donate £5 to Cancer Research Cancer Research UK (registered charity number: 1089404 in England and Wales, SCO41666 in Scotland and 1103 in Isle of Man) for every pay monthly contract sold on selected devices. For full list of eligible devices see below.

Android

Huawei P20 – Pink

Doro 6520 – Rose

Alcatel Pixi 4.4 – Rose gold

Sony XA2 – Pink

Samsung Galaxy S8 – Pink

Samsung Galaxy S8 plus – Pink 

 

Apple

iPhone 6s 32GB Rose Gold

iPhone 6S Plus 32GB Rose Gold

iPhone 7 32GB Rose Gold

iPhone 7 Plus 32GB Rose Gold

iPhone SE 32GB Rose Gold

TM and © 2018 Apple Inc. All rights reserved.

 

Subject to availability and status, payment by Direct Debit. 18+. If your service contract period is longer than 24 months, your Early Termination Charges are limited to the first 24 months. First month’s payment at point of sale. Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering. Connectivity subject to coverage. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Fair Use Policy applies, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Samsung S9 and Samsung S9 plus trade-in offer

Extra £100 credit promotion ends 29.4.18. Trade-in an S6/S7 series handset and in addition to the Trade-in value, receive an extra £100 bill credit for use with any new Samsung S9 or S9+ contract. Eligibility: (i) Election of Trade-in value as a voucher code only AND before S9 purchase (ii) both Trade-in and S9 purchase to be completed before promotion end date; (iii) Call, text, or data usage within 30 days of purchase required; and (iv) no withdrawal from contract or return of sale within 30 days. Trade-in for BACS transfers excluded. New contracts require payment at point of sale. Bill credit to be applied against monthly outstanding balances for handset and airtime contracts after payment of first bill, following S9 purchase. Trade in: Applicable terms, restrictions, and FAQs at tradein.tescomobile.com. Trade-in & trade-up on selected handsets only; trade-in value varies with condition of handset. Online quote is valid for 14 calendar days from order completion. For maximum Trade-in value, new or upgrade purchases in store to be transacted at the same time as Trade-in. For help or support emailtradein@tescomobile.com or call 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-9pm, Sunday 10am-6pm excluding public holidays).

Half Price Terms and Conditions

12 month Sim only – 6 month half price T&C’s

First month’s full monthly payment to be paid at point of sale. £10 Sim only with 500 minutes, 5000 text & 1GB data – £30.00 total saving based on a saving of £5.00 a month in each of months 2 – 7 (inclusive) of the 12 month agreement. £16.50 Sim only with 3000 minutes, 5000 text & 6GB data – £49.50 total saving based on a saving of £8.25 a month in each of months 2 – 7 (inclusive) of the 12 month agreement. Promotion ends 28 January 2018. Advertised tariff requires a 12 month contract with Tesco Mobile Limited. Subject to availability, status, payment by Direct Debit. 18+. 4G subject to coverage. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (“HFH”). Data: UK & HFH only. Fair Use Policy applies. Changing tariff up and down once per month only. Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering.  Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Alcatel A3 XL – (250 minutes, 5000 text & 500mb data)

Half Price Offer; Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-4 (inclusive) of the 24 month agreement (the “Half Price Months”) First month’s full monthly payment to be paid at point of sale. Total saving of £12.75 based on a saving of £4.25 a month in each Half Price Month. Promotion ends 28 January 2018. Advertised tariff: requires a 24 month contract with Tesco Mobile Limited; subject to availability and status. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Connectivity subject to coverage. Fair Use Policy applies. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Alcatel U5 HD – (250 minutes, 5000 text & 500mb data)

Half Price Offer; Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-4 (inclusive) of the 24 month agreement (the “Half Price Months”); First month’s full monthly payment to be paid at point of sale; Total saving of £11.25 based on a saving of £3.75 a month in each Half Price Month; Promotion ends 28 January 2018. Alcatel Moveband Digital activity tracker: included with purchase of an Alcatel U5 HD device; Promotion ends 28th January 2018; subject to availability, offer may continue while stocks last. Alcatel activity tracker to be returned upon contract cancellation or return of sale. Advertised tariff: requires a 24 month contract with Tesco Mobile Limited; subject to availability and status. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Connectivity subject to coverage. Fair Use Policy applies. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

LG K8 2017 – (500 minutes, 5000 text & 500mb data)

Half Price Offer; Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-4 (inclusive) of the 24 month agreement (the “Half Price Months”); First month’s full monthly payment to be paid at point of sale; Total saving of £18.75 based on a saving of £6.25 a month in each Half Price Month; Promotion ends 28 January 2018. LG PH1 Bluetooth speaker included with purchase of a LG K8 device; Promotion ends 28th January 2018; subject to availability, offer may continue while stocks last. LG Bluetooth speaker to be returned upon contract cancellation or return of sale. Advertised tariff: requires a 24 month contract with Tesco Mobile Limited; subject to availability and status. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Connectivity subject to coverage. Fair Use Policy applies. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

LG Q6 – (500 minutes, 5000 text & 500mb data)

Half Price Offer; Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-7 (inclusive) of the 30 month agreement (the “Half Price Months”) First month’s full monthly payment to be paid at point of sale. Total saving of £46.50 based on a saving of £7.75 a month in each Half Price Month. Promotion ends 28 January 2018. Advertised Anytime Upgrade Flex tariff: requires a 30 month contract & 30 month credit agreement at 0% APR representative with Tesco Mobile Limited. Subject to availability, status, payment by Direct Debit. 18+. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Fair Use Policy applies. Changing tariff up and down once per month only. Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering. Connectivity subject to coverage. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Moto C – (250 minutes, 5000 text & 500mb data)

Half Price Offer; Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-4 (inclusive) of the 24 month agreement (the “Half Price Months”); First month’s full monthly payment to be paid at point of sale; Total saving of £11.25 based on a saving of £3.75 a month in each Half Price Month; Promotion ends 28 January 2018. Pulse Max headphones included with purchase of a Moto C device; Promotion ends 28th January 2018; subject to availability, offer may continue while stocks last. Pulse Max headphones to be returned upon contract cancellation or return of sale. Advertised tariff: requires a 24 month contract with Tesco Mobile Limited; subject to availability and status. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Connectivity subject to coverage. Fair Use Policy applies. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Moto G5 – (500 minutes, 5000 text & 500mb data)

Half Price offer: Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-7 (inclusive) of the 30 month agreement (the “Half Price Months”) First month’s full monthly payment to be paid at point of sale. Total saving of £40.20 based on a saving of £6.70 a month in each Half Price Month. Promotion ends 28 January 2018. Advertised Anytime Upgrade Flex tariff: requires a 30 month contract & 30 month credit agreement at 0% APR representative with Tesco Mobile Limited. Subject to availability, status, payment by Direct Debit. 18+. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Fair Use Policy applies. Changing tariff up and down once per month only. Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering. Connectivity subject to coverage. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Samsung Galaxy J3 – (250 minutes, 5000 text & 500mb data)

Half Price offer: Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-4 (inclusive) of the 24 month agreement (the “Half Price Months”) First month’s full monthly payment to be paid at point of sale. Total saving of £17.25 based on a saving of £5.75 a month in each Half Price Month. Promotion ends 28 January 2018. Advertised tariff: requires a 24 month contract with Tesco Mobile Limited; subject to availability and status. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Connectivity subject to coverage. Fair Use Policy applies. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Samsung Galaxy S7 – (500 minutes, 5000 text & 500mb data)

Half Price Offer; Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-4 (inclusive) of the 30 month agreement (the “Half Price Months”) First month’s full monthly payment to be paid at pointof sale. Total saving of £39 based on a saving of £13 a month in each Half Price  Month. Promotion ends 28 January 2018. Advertised Anytime Upgrade Flex tariff: requires a 30 month contract & 30 month credit agreement at 0% APR representative with Tesco Mobile Limited. Subject to availability, status, payment by Direct Debit. 18+. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Fair Use Policy applies. Changing tariff up and down once per month only. Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering. Connectivity subject to coverage. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Samsung Galaxy S7 Edge – (500 minutes, 5000 text & 500mb data)

Half Price Offer; Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-4 (inclusive) of the 30 month agreement (the “Half Price Months”) First month’s full monthly payment to be paid at point of sale. Total saving of £43.50 based on a saving of £14.50 a month in each Half Price Month. Promotion ends 28 January 2018. Advertised Anytime Upgrade Flex tariff: requires a 30 month contract & 30 month credit agreement at 0% APR representative with Tesco Mobile Limited. Subject to availability, status, payment by Direct Debit. 18+. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Fair Use Policy applies. Changing tariff up and down once per month only. Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering. Connectivity subject to coverage. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Samsung A3 2017 – (500 minutes, 5000 text & 1GB data)

Half Price Offer; Half price is reflected in the bill credit that is applied to the Usage Contract for months 2-7 (inclusive) of the 30 month agreement (the “Half Price Months”) First month’s full monthly payment to be paid at point of sale. Total saving of £56.28 based on a saving of £9.38 a month in each Half Price Month. Promotion ends 28 January 2018. Advertised Anytime Upgrade Flex tariff: requires a 30 month contract & 30 month credit agreement at 0% APR representative with Tesco Mobile Limited. Subject to availability, status, payment by Direct Debit. 18+. Mins/texts: to standard UK landline & mobiles; between Home From Home Destinations (HFH). Data: UK & HFH only. Fair Use Policy applies. Changing tariff up and down once per month only. Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering. Connectivity subject to coverage. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.

Brand sentiment survey prize draw – Terms and Conditions

  1. Only open to residents of the UK, (inc. Channel Islands and Isle of Man) aged 18 or over. Secondees to Tesco Mobile or employees of its affiliates, subsidiaries, advertising or promotion agencies are not eligible.
  2. Entries must be received by the date specified in the email or text message we sent you.
  3. To enter: During the Promotional Period go to the unique survey link provided in your SMS or email invite. Answer the questions and enter your email address. All valid entries will be entered into the prize draw.
  4. Only one entry per person, per phone number throughout the Promotional Period is permitted.
  5. Prize Winners to receive a £50 Tesco gift card, for full gift card terms and conditions please go to https://www.giftcards.tesco.com/Terms-and-Conditions. Any expenses or costs not explicitly specified in these terms and conditions are excluded.
  6. Prizes cannot be exchanged, are not transferable and no alternatives are available. In the event of circumstances outside its control, the Promoter reserves the right to provide similar substitutes of equal or greater value to the stated prizes.
  7. Winner Selection: Five winners will be chosen at random by an independent third party from all entries received during the Promotional Period.
  8. Winner Notification: Winners will be notified by email (using the details provided on entry into the prize draw), within 5 working days of the end of the Promotional Period. If for any reason, a winner fails to respond to communication within 5 working days of the initial email notification, the Promoter reserves the right to award the prize to a reserve entrant selected in the same manner.
  9. Please allow 28 days (from response to the emailed winner notification) for delivery of physical prizes.

Customer survey prize draw – Terms and Conditions

  1. Only open to residents of the UK, (inc. Channel Islands and Isle of Man) aged 18 or over. Secondees to Tesco Mobile or employees of its affiliates, subsidiaries, advertising or promotion agencies are not eligible.
  2. Entries must be received by the date specified in the email or text message we sent you.
  3. To enter: During the Promotional Period go to the unique survey link provided in your SMS or email invite. Answer the questions and enter your email address. All valid entries will be entered into the prize draw.
  4. Only one entry per person, per phone number throughout the Promotional Period is permitted.
  5. Prize Winners to receive a £50 Tesco gift card, for full gift card terms and conditions please go to https://www.giftcards.tesco.com/Terms-and-Conditions. Any expenses or costs not explicitly specified in these terms and conditions are excluded.
  6. Prizes cannot be exchanged, are not transferable and no alternatives are available. In the event of circumstances outside its control, the Promoter reserves the right to provide similar substitutes of equal or greater value to the stated prizes.
  7. Winner Selection: Five winners will be chosen at random by an independent third party from all entries received during the Promotional Period.
  8. Winner Notification: Winners will be notified by email (using the details provided on entry into the prize draw), within 5 working days of the end of the Promotional Period. If for any reason, a winner fails to respond to communication within 5 working days of the initial email notification, the Promoter reserves the right to award the prize to a reserve entrant selected in the same manner.
  9. Please allow 28 days (from response to the emailed winner notification) for delivery of physical prizes.

November/January one-off data bundle promotion – Terms and Conditions

Available to existing Tesco Mobile Pay Monthly customers only. Promotion: buy a 2GB one-off data bundle and get an extra 1GB (3GB for £7.50); double data on 10GB one-off data bundle (20GB for £15); double data on 20GB one-off data bundle (40GB for £20). Promotional period: 5 November 2018 to 7 January 2019. To redeem the promotion, customers must purchase the promotional data bundle within the promotional period. Data bundles start following purchase and end on customers’ next bill date and do not roll over. Maximum 5 data bundles per billing month. Data subject to phone specification. Connectivity subject to coverage. Data: UK & Home from Home (HFH) only. Fair Use Policy applies. Fair Use Policy, list of HFH Destinations, charges and terms at tescomobile.com/terms.