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Go to BasketPrivacy and cookies policy
Last updated: 9th November 2023
At Tesco Mobile, we’re working hard to serve shoppers a little better every day. Looking after the personal data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised experience.
We reserve the right to change this policy at any time, so please check back regularly to keep informed of updates to this policy.
We use cookies to improve your experience on our website. However, your consent is needed for certain cookies before they can be used. You can also choose which cookies you allow us to use, apart from essential cookies, which can’t be turned off.
Check out our Consent Preferences for more information, along with options on managing your preferences.
Frequently asked questions
The Data Controller is Tesco Mobile Limited (collectively referred to as “we” or “us” in this Policy).
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy and cookies policy (“Policy”), which:
- Sets out the types of personal data that we collect;
- Explains how and why we collect and use your personal data;
- Explains when and why we will share personal data within the Tesco Group and with other organisations; and
- Explains the rights and choices you have when it comes to your personal data.
We offer different products and services, so we want you to be clear about what the Policy covers. If you use our services(referred to in this Policy as “our Services”). Using our Services means:
- Shopping with us over the phone, or online or otherwise use any of the websites (“our Website”) or mobile applications (“our Mobile Apps”) where this Policy is posted; or
- Use our mobile communications network (the "Network").
This Policy also applies if you contact us or we contact you about our Services.
Some other parts of our business, and other Tesco Group Companies, or Service Providers such as Telefonica UK Limited (“O2”), may need to collect and use personal data to provide you with their products and services and for certain other purposes. They have their own privacy policies that explain how they use your personal data.
Our Website or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read their terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.
This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.
| When you register for our Services, you may provide us with – |
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| When you shop with us ( in our stores, over the phone or online) or browse our Website or use our Mobile Apps, we may collect – |
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| When you use Clubcard to shop with us, or redeem Clubcard vouchers or coupons, we may collect – |
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| When you use our Network – |
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Other sources of personal data We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to —
- Review and improve the accuracy of the data we hold;
- Improve and measure the effectiveness of our marketing communications, including online advertising.
We also access Clubcard information from Tesco Stores and may access information where permissible from Tesco Bank. We may take this information into account when assessing credit risk. For example, we may take into account a Clubcard holder’s loyalty reflected in Clubcard transactions. This means that Clubcard information can improve your eligibility for our credit and insurance products. We will also receive your personal data from any friend of yours who recommends you as part of our Recommend a Friend programme.
To make our services available to you
This means processing your personal data allows us to:
1. Manage your customer accounts and provide you with the goods and services you want to buy (including assessing and deciding on whether we can give you and members of your household credit, credit-related services, or insurance) and to help you with any orders and refunds that you may request. This includes sorting out a payment, putting your order through our system or sending you an order.
2. Connect you to our Network and get in touch with you if there are any problems or changes with our network. This also allows us to improve or manage the operation of our Network and your use thereof. We also need to process your network usage data (calls, texts, and data usage) to generate accurate monthly bills or decrements from any prepayments made for our Services
Why do we process your personal data in this way?
1. We need to process your personal data to manage the accounts you hold with us, check whether you qualify for credit or whether our products are appropriate for you, and process your orders and refunds. Please see further information below about how we use and share your data with credit reference agencies.
2. We need to process your personal data to manage your connection to our Network and to get in touch with you if we need to tell you about any problems with the Network.
Why we are using this data (Legal Basis):
- Contractual Necessity – at the time we collect it (Purchase and transaction data, contact details, profile details, and delivery/collection details). We will not be able to provide you with your products or services if you do not provide us with this data.
- Legitimate Interests – following fulfilment of your order.
To manage and improve our day-to-day operations
1. We rely on the use of personal data to carry out market research, internal research, insight, analysis and development and to improve our information technology systems (including security) and our product ranges, services, and stores. If the law allows it, this includes looking at information about you (including the calls you make, your spending, what you use the internet for and where you are when you do it).
2. We rely on the use of personal data to obtain payment for our Services so we can continue to meet our obligations to our customers and cover our costs for providing the Service.
Why do we process your personal data in this way?
1. This allows us to serve you better as a customer by developing and improving our product range, services, stores, information technology systems, know-how and the way we communicate with you.
2. Obtaining payment for our services ensures we can continue to meet our obligations to our customers. This may involve recovering any money you might owe us including assigning your debt to permitted debt collection agencies and covering our costs for providing the services.
Why we are using this data (Legal Basis):
- Legitimate Interests
Detect and prevent fraud or other crime
It is important for us to monitor our Services to detect and prevent fraud, money laundering or other crimes, and the misuse of any services.
Why do we process your personal data in this way?
This helps us to ensure that you can safely use our services. We also need to comply with laws that apply to us.
See further information below about how we use and share your data with fraud prevention agencies.
Why we are using this data (Legal Basis):
- Legitimate Interests
Manage and improve our websites and Mobile Apps
1. We use cookies and similar technologies on our websites and apps to improve your customer experience. Some cookies are necessary so should not be disabled if you want to make use of the full functionality of our Websites and Mobile Apps. Other cookies can be disabled, but this may affect your customer experience. For more information about cookies and how you can disable some of them, see the Cookies and similar technologies section.
2. Use your online browsing behaviour as well as your in-store and online purchases (including accessing your Clubcard transactions) to help us better understand you as a customer and provide you with personalised offers and services.
Why do we process your personal data in this way?
Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you. This helps us meet your needs as a customer.
Why we are using this data (Legal Basis):
- Consent (where we need this from you)
- Legitimate Interests
Personalise your Tesco Mobile experience
1. To provide you with relevant marketing communications (including by text, email, post or online advertising), relating to our products and services, and those of our suppliers, Retail Partners and Tesco Group. As part of this, online advertising may be displayed on websites across the Tesco Group and on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and Retail Partners.
2. You can change your marketing choices, both when you register with us, and at any time after that. You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your behavioural advertising preferences.
Why do we process your personal data in this way?
We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this, we also measure your responses to marketing communications relating to the products and services we offer, which also means we can offer you products and services that better meet your needs as a customer.
Why we are using this data (Legal Basis):
- Consent (where we need this from you)
- Legitimate Interests
Contact and interact with you
1. Contact you about our services, for example by phone, email, online or post or responding to social media posts that you have directed at us. From time to time, we may need to provide you with any additional support requirements to help you manage your account with us.
Why do we process your personal data in this way?
We want to serve you better as a customer, so we use personal data to provide clarification or assistance in response to your communications. Collecting this information allows us to provide you with additional support requirements such as alternative billing formats.
2. Manage promotions and competitions you take part in
When you take part in promotions and competitions we will need to manage your participation, this will also include any collaboration with our suppliers and Retail Partners.
Why do we process your personal data in this way?
We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
3. To take part in market research
We may invite you to participate in customer surveys, questionnaires and other market research activities carried out by the Tesco Group and by third parties on our behalf.
Why do we process your personal data in this way?
We carry out market research to improve our services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our services or your Clubcard.
Why we are using this data (Legal Basis):
- Consent (where we need this from you)
- Legitimate Interests
Personal data we receive from friends
We will also receive your personal data from any friend of yours who recommends you as part of our Recommend a Friend programme.
Why do we process your personal data in this way?
We need to process personal data as requested by your friend, to contact you to process the Recommend a Friend Programme, as well as to carry out market research to improve our Services. Your friend will need to confirm they have obtained your permission before they provide us with your personal data.
Why we are using this data (Legal Basis):
- Legitimate Interests.
This section explains how and why we share personal data with Credit Reference Agencies.
We and our service providers will search your record at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register, about you. We may use credit scoring or other automated decision-making systems when assessing your application and verifying your identity. Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially may be used by us and other companies on an ongoing basis to make other credit decisions about you, or other members of your household to support responsible lending. This information may also be used for debt tracing and the prevention of fraud and money laundering as well as the management of your account. Information held about you by the credit reference agencies may already be linked to records relating to one or more of your partners and you may be treated as financially linked, which means your application will be assessed with reference to any associated records. Prior to such an assessment, you will first need to get your partner’s consent before their information is disclosed. More information about Credit Reference Agencies and how they use personal information is available at Experian.
This section explains how and why we share personal data with Fraud Prevention Agencies.
To verify your identity and to help prevent fraud and money laundering, we and our service providers may work with fraud prevention agencies to access, use and share the information that’s held and has been collected by us or them. This could be for checking credit applications, debt recovery, insurance applications and claims, and checking details of job applicants and employees. If fraud is found, you could be refused services, finance, or employment. To find out more about your rights and how we collect, use, and share your personal data, please read the relevant sections of our privacy policy.
Full Fraud Prevention Notice
GENERAL
- Before we provide services, goods, or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.
- The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
- Details of the personal information that will be processed, for example: name, address, date of birth, contact details, financial information, employment details, and device identifiers including IP address and vehicle details.
- We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
- We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
- Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
AUTOMATED DECISIONS
- As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with money laundering or known fraudulent conduct; or is inconsistent with your previous submissions; or you appear to have deliberately hidden your identity.
- You have rights in relation to automated decision-making to request a second opinion: If you want to know more, please contact us using the details provided.
CONSEQUENCES OF PROCESSING
- If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services and financing you have requested, or to employ you, or we may stop providing existing services to you.
- A record of any fraud or money laundering risk will be retained by the fraud prevention agencies and may result in others refusing to provide services, financing, or employment to you. If you have any questions about this, please contact us on the details provided.
DATA TRANSFERS
- Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
YOUR RIGHTS
- Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data be erased or corrected; and request access to your personal data.
- For more information or to exercise your data protection rights please, contact us using the contact details provided in the other data protection rights below.
- You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data.
This section explains how and why we share personal data with other companies within the Tesco Group.
Tesco Group Companies work closely together to ensure that we serve our customers a little better each day. As a result, some information about you may be shared with other Tesco companies for the following reasons, which include: (i) Joint Marketing Activities; (ii) Joint Customer Insight and Analysis; (iii) Clubcard-related services such as allocation of Clubcard points; and (iv) Clubcard Plus related services. Joint marketing will be done where the marketing incorporates a Clubcard element and your marketing preferences with each Group company will be applied. Should your marketing preferences indicate that you wish to receive Clubcard related marketing, you may receive Clubcard related products, prices or savings regarding other Tesco Group companies in marketing communications. Joint Customer Insight and Analysis will be done for the benefit of the customer and will not result in a negative impact on the customer.
We share personal data with the following Tesco Group companies:
Tesco Bank
We may make information that we have collected about you available to Tesco Bank. This helps them to improve their service and make their communications more relevant to you.
Tesco Bank may use the information we provide to determine the level of discounts offered on premiums for some insurance products. You can find more information about the way in which Tesco Bank uses data in its Privacy & Cookies Policy.
Tesco Stores
We provide Clubcard information we have collected from you with Tesco Stores so they can allocate your Clubcard points which relate to your spending with us. We may also make information that we have collected about you available to Tesco Stores. This helps them to improve their sales and customer service. Tesco Stores explains how it uses Clubcard information and other personal data in its own privacy and cookies policy which can be found here privacy policy.
Dunnhumby
Dunnhumby, part of the Tesco Group, is also one of our main service providers. dunnhumby helps us to use personal data to improve our understanding of our customers and personalise our customer experience. You can find out more about what dunnhumby does on the link provided.
This section explains how and why we share personal data with Retail Partners and Service Providers.
When we share personal data with these companies, we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
Retail Partners
We work with Retail Partners who –
- Sell products through our Services, for example when you use the Tesco Mobile Xtras app powered by Unlocked;
- Offer products, services and/or the ability to earn points through Clubcard;
- Provide insurance when you purchase a device contract with us; or
- Provide cash for your old phones when you use our trade–in services.
We only share personal data that enables our Retail Partner to provide their services. For example, we may share information about your purchases at Tesco to facilitate the delivery of personalised offers. Whilst Retail Partners can market their products and services to you via our Services, they must not use the personal data for their own direct marketing, and we require them to keep your personal data secure.
Service Providers
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with customer care services, network provision such as O2 and technology services, storing and combining data, credit checking, processing payments and delivering orders.
We only share personal data that enables our Service Providers to provide their services.
Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advertisement for our products and services as you use a particular social media site or watch television through your pay TV account.
This section explains how and why we share personal data with other organisations.
We may share personal data with other organisations in the following circumstances:
- If the law or a public authority says we must share personal data;
- If we need to share personal data to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);
- To an organisation we sell or transfer (or enter negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us; or
- To any other successors in title to our business;
- Credit reference agencies: We will share details of your credit agreement with us, the payments you make under it and any default or failure to keep to its terms. The credit reference agency will record details of our search of their database, and whether your application proceeds; and
- Fraud prevention agencies: If when placing an order with us false or inaccurate information is provided by you and fraud is identified or suspected, your details may be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place, which include:
- We make sure staff are trained and rules are in place to make sure that data is used properly.
- We have physical protections and digital/electronic systems in place to keep what we hold secure.
- When data is moved or transferred, we make sure it's encrypted (scrambled) using Secure Sockets Layers (SSL).
- We use computer safeguards such as firewalls and data encryption to keep this data safe when it's not being moved.
- We only allow access to colleagues and trusted partners on a need-to-know basis to carry out their job responsibilities.
- We will reveal only the last four digits of your credit card number when confirming an order
We regularly watch our systems for possible weaknesses and attacks, and we carry out tests (penetration testing) to see what can be improved. We’ll ask for proof of identity before we share your personal data with you.
International Transfers
Your personal data may be transferred outside the UK. It may also be processed by companies outside the UK who work for us (or for one of our service providers). When we do this, your personal data will be subject to appropriate protections. If we do transfer personal data outside of the UK, it'll be protected in the same way as if it was being used in the UK. To do this, we use one of the following safeguards:
- We transfer to a non-UK country whose privacy laws ensure an appropriate level of protection for personal data.
- We put in place a contract with a third party which means they must protect personal data to the same standards as the UK.
- We transfer personal data to organisations that are part of specific agreements on cross-border data transfers with the UK.
We will not keep your personal data longer than we need to, how long this is dependent on several factors, including:
- Why we collected it in the first place;
- How old it is;
- Whether there is a legal/regulatory reason for us to keep it; and
- Whether we need it to protect you or us.
In most circumstances, we will not keep your data for more than 7 years.
This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.
We will send you relevant offers and news about our products and services in a number of ways including by email, post or text, but only if you have not objected to receiving marketing communications. When you register with us we will ask if you object to receiving marketing communications, and you can change your marketing choices at any time by calling 282 from your Tesco Mobile phone or visiting your preferences.
If you receive a Recommend a Friend communication from us because your friend has recommended you, you can ask to stop any other friends recommending you for 12 months (or until the promotion ends), after that, if you don’t become a Tesco Mobile customer, we will delete your contact details. Unless you join Tesco Mobile or otherwise sign up to receive marketing separately from Recommend a Friend, we won’t send you any other communications.
We also like to hear your views to help us improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
We use cookies and similar technologies to personalise and improve your customer experience as you interact with our Websites and Mobile Apps and to provide you with relevant online advertising. This section provides more information about cookies and similar technologies, including how we use them and how you can exercise your choices regarding your use of cookies and similar technologies.
How we use cookies and similar technologies
Cookies are small data files containing a unique identifier that allows a website to collect and store data on your desktop computer, laptop, or mobile device.
Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to do the following:
Improve the way our Websites and Mobile Apps work Cookies:
- Allow us to improve the way our Website and Mobile Apps so that we can personalise your experience and allow you to use many of their useful features.
- For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Website and Mobile Apps.
- Allows us to improve the performance of our Websites and Mobile Apps. Cookies can help us to understand how our Website and Mobile Apps are being used, for example, by telling us if you get an error message as you browse.
Please note these Cookies collect data that is mostly aggregated and anonymous.
Deliver relevant online advertising:
- We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites and other organisations’ websites.
- Cookies used for this purpose are often placed on our Website by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and other organisations’ websites. You may also see adverts for other organisations on our Website.
- To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected, for example your use of Clubcard and in-store purchases.
Measuring the effectiveness of our marketing communications, including online advertising:
- Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
- We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent to you.
Your choices when it comes to Cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies at youronlinechoices.com or at All About Cookies.
If you choose to disable some or all Cookies, you may not be able to make full use of our Website. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences. Further information is available on the YourAdChoices website.
We may revise our Privacy and Cookies policy should we change the way we collect or use your information. However, the previous versions of our privacy policy will always be available on this website.
This is a list of the cookies that are currently stored on your machine. There is no personal data stored against these cookies. If you feel that you do not want this data on your computer, then you can delete your cookies by following the steps listed on the Manage Cookies page at All About Cookies
List of companies that may use cookies on our site.
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Name |
About |
Data Sharing |
Data Retention |
Details |
360Yield |
Improve Digital provides real-time advertising technology that enables digital media companies to build their own private ad ecosystem. |
Data is not shared for outside use. |
Data is deleted after a set period of time. |
|
Ad River |
AdRiver specializes in solutions in the field of online advertising technology. |
Data is not shared for outside use. |
Data is never specifically deleted after a period of time. |
|
Adform |
Adform is a premier partner for media agencies, trading desks, advertisers and publishers, offering the world’s only programmatic brand-led media platform to support all aspects of multi-screen brand advertising. |
Data is not shared for outside use. |
Data is never specifically deleted after a period of time. |
|
AdMeta |
Admeta is a company focused on delivering full service technology solutions for large online publishers helping them increase yield on online ad inventory. |
Data is not shared for outside use. |
Data is never specifically deleted after a period of time. |
Opt-Out: N/A |
Adobe Analytics |
Adobe is a software company that provides its users with digital marketing and media solutions. Its tools and services allow its customers to create ground-breaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success. |
Data is shared outside of the specific technology. |
Data is never specifically deleted after a period of time. |
|
ADTECH |
The company's flagship product is an integrated ad serving platform - amended by features for mobile devices and video ads. These enable web publishers to manage, serve and evaluate virtually any kind of online advertising campaigns. ADTECH allows its customers to enhance efficiency, reliability and ROI in their online advertising businesses. |
Data is shared outside of the specific technology. |
Data is deleted after a set period of time. |
|
Affiliate Window |
Award-winning performance marketing network - ranked number 1 in the UK. Close to two thousand advertisers, ranging from blue-chip brands, such as Dixons, Boots and Vodafone, to niche retailers like Photobox, Crabtree & Evelyn and Buildstore, across all sectors run programmes through our platform in order to enhance their online presence and build relationships with our extensive publisher base. |
Data is not shared for outside use. |
Data is deleted after a set period of time. |
Opt-Out - N/A |
AppNexus |
AppNexus is the world leader in real-time advertising technology, serving the largest and most innovative companies in the ecosystem on both the buy and sell side. AppNexus offers the industry's most advanced display advertising platform to empower companies to build, manage and optimize their entire display advertising businesses. |
Data is not shared for outside use. |
Data is deleted after a set period of time. |
|
DoubleClick / DoubleClick Floodlight |
DoubleClick is a provider of digital marketing technology and services. Companies come to DoubleClick for expertise in ad serving, media, video, search and affiliate marketing to help them make the most of the digital medium. |
Data is shared outside of the specific technology. |
Data is deleted after a set period of time. |
|
Ensighten |
Ensighten's enterprise data and tag management solutions enable the world's largest businesses to manage their websites more effectively. With Ensighten's Agile Marketing Platform (AMP), businesses rapidly execute any marketing initiative, achieve one-to-one marketing and deliver great user experiences. |
Data is shared outside of the specific technology. |
Data is never specifically deleted after a period of time. |
Opt-Out: N/A |
Facebook Custom Audiences |
Facebook is an online social networking service that allows its users to connect with friends and family as well as make new connections. It provides its users with the ability to create a profile, update information, add images, send friend requests, and accept requests from other users. Its features include status update, photo tagging and sharing, and more. |
Data is shared outside of the specific technology. |
Data is deleted after a set period of time. |
Opt-Out: N/A |
Google AdWords Conversion / Remarketing |
Google AdWords is an online advertising service. AdWords allows advertisers to purchase text, image, and rich-media ads, and the service offers pay-per-click and cost-per-thousand advertising. |
Data is shared outside of the specific technology. |
Data is never specifically deleted after a period of time. |
|
Google Analytics |
A Web analytics app by Google that generates detailed statistics about the visitors to a website. Google Analytics tracks visitors from all referrers, including search engines, display advertising, pay-per-click networks, e-mail marketing and digital collateral such as links within PDF documents. |
Data is shared outside of the specific technology. |
Data is never specifically deleted after a period of time. |
|
Google Botguard |
Google is a multinational corporation that is specialized in internet-related services and products. |
Data is shared outside of the specific technology. |
Data is never specifically deleted after a period of time. |
|
GumGum |
As the inventor of in-image advertising, GumGum is the digital marketing platform for the visual web. |
Data is shared outside of the specific technology. |
Data is never specifically deleted after a period of time. |
|
Index Exchange |
Index Exchange is a transparent and fully customizable exchange technology that enables sell side media firms to monetize ad inventories programmatically and in real time. |
Data is shared outside of the specific technology. |
Data is deleted after a set period of time. |
Opt-Out: N/A |
Lijit |
Lijit Networks provides innovative advertising services, audience analytics, and reader engagement tools for websites. |
Data is shared outside of the specific technology. |
Data is never specifically deleted after a period of time. |
Opt-Out: N/A |
LivePerson |
LivePerson is the market leader in real-time intelligent customer engagement. Their mission is to help companies create deeper connections with their customers, and our investment in real-time analytics, metrics and a world-class hosted platform makes this possible at scale. |
Data is shared outside of the specific technology. |
Data is never specifically deleted after a period of time. |
Opt-Out: N/A |
Maxymiser |
Maxymiser enables any online business to turn every interaction into an experience with our cloud-based testing, personalization and cross channel optimization solutions. Maxymiser serves billions of individual experiences across every digital channel to dramatically improve conversion rates and revenue based on real-time data. |
Data is not shared for outside use. |
Data is never specifically deleted after a period of time. |
Opt-Out: N/A |
- You have a right to see the personal data we hold about you. This is called a Subject Access Request.
- If you would like a copy of the personal data we hold about you, please contact us.
- As the information held by the Credit Reference Agencies operating in the UK may differ, you may want to contact each agency at the contact information set out below:
- CallCredit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870 0601414;
- Equifax PLC, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call 0870 010 0583 or log on to equifax.co.uk;
- Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call 0844 4818000 or log on to experian.co.uk.
In relation to your personal data, you also have the right to:
- In some circumstances, to receive some of your information in a useable format and/or request we transmit that data to a third party where this is technically feasible – this is called data portability. Please note that this right only applies to information which you have provided to us.
- Ask that we update your information if it is inaccurate or incomplete.
- Ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse the request.
- The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed.
The ICO website www.ico.org.uk contains more detail on the data protection rights mentioned above. Or if you would like to speak to us about these rights in more detail, see the “how to contact us” section below.
If you have any questions about how we collect, store and use personal data please contact us or alternatively you can contact us via:
Phone: 0345 301 4455 or 4455 from a Tesco Mobile phone
Mail: Customer Care, Tesco Mobile Limited, Dumers Lane, Radcliffe, Bury BL9 9QL