Top scores for Tesco Mobile Care
23 September 2011
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Tesco Mobile Care, the customer service team, added a glittering new feather to its cap by attaining the prestigious Gold Standard, awarded by Investors in People (IIP).
Graham Harris, Chief Executive Officer of Tesco Telecoms and Tesco Mobile along with Peter Russian, Chief Executive, IIP, unveiled the golden plaque representing the achievement, during a ceremony at its Bury Contact Centre today.
Investors in People is a national quality standard that sets levels of good practice for improving organisations’ performance through its people.
Celebrating the milestone, Graham Harris said, “It’s a prominent achievement for us and we’re very proud to have acquired this distinction. Our teams in Bury and Preston Brook strive hard to provide an exceptional service to our customers, and this is an affirmation of their commitment.”
Peter Russia said: “It’s great to see an organisation believing and investing in the development of its people. Tesco Mobile Customer service is one of the most positive assessments conducted by IIP to date and we’re delighted to award the Gold Standard to them.”
The award recognises Tesco Mobile’s commitment to delivering the best possible service to its customers while ensuring a great environment for its staff to grow and work in. The Care team has been commended for its significant investment in people development.
Established in 2003, Tesco Mobile customer service employs over 472 people with 343 staff based at the Bury office and 129 in Preston Brook. It serves over 250,000 customers per month by voice and e-mail, looking into Pay as you Go and Pay Monthly and enquiries covering all aspects of the service.
About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit and Clubcard points.
Tesco Mobile has been awarded the Best Mobile Service Provider by Which? Consumer Group and selected as the number one mobile network for customer satisfaction for both Pay as you go and Pay Monthly by J.D Power and Associates Group in 2011.
About Investors in People:
Investors in People offers a practical, flexible and easy to use tool for improving business performance and competitiveness through good practice in people management.
An organisation that has achieved Investors in People has been successful in adopting and maintaining its three fundamental principles: Plan – developing strategies to improve the performance of the organisation, from business goals to leadership strategies; Do – implementing those strategies, taking action to improve the performance of the organisation; Review – evaluating and adjusting those strategies, measuring their impact on the performance of the organisation.
For more information on Investors in People please visit www.iipscotland.co.uk
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