Pay as you go

If you change your mind within 30 days of purchase, we’re happy to refund or exchange the device, as long as you return it to us with the receipt, all original undamaged packaging and accessories. Top-up vouchers may also be returned within 30 days of purchase, as long as they are returned with the receipt, all original undamaged packaging and any top-up or credit unused.

If your device develops a fault and you return it to us within 30 days of receiving your device, we’re happy to refund or exchange it for you.  If your device develops a fault after 30 days, please call Customer Care on 0345 301 4455.

Pay monthly

If you change your mind within 14 working days of receiving your device, we’re happy to cancel your contract, as long as you return the device to us with the contract, receipt, all original undamaged packaging and accessories. For SIM only, please call our Customer Care team on 0345 301 4455 or 4455 from your Tesco Mobile device.

If your device develops a fault and you return it to us within 30 days of receiving your device, we’re happy to refund or exchange it for you.  If your device develops a fault after 30 days, please call our Customer Care on 0345 301 4455.

How do I return my purchase?

If you made your purchase in a Tesco Phone Shop, your purchase should be returned to the Tesco Phone Shop.

If you made your purchase online or over the phone, you will need to call our Customer Care team to arrange the free return of your purchase.

Customer Care Contact Details

Please call 0345 301 4455 or 4455 from your Tesco Mobile device.

Opening hours:

•          Monday to Friday: 8am - 9pm

•          Saturday: 8am - 8pm

•          Sunday: 10am - 6pm

Network coverage 

In the unlikely event your Tesco Mobile network coverage is poor at your contractual address, please call our Customer Care team on 0345 301 4455 or 4455 from your Tesco Mobile device.

Your statutory rights are not affected.

Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering; No. 616583.  Registered in England No. 4780736.  Registered Office: Tesco Mobile Limited, Shire Park, Welwyn Garden City, AL7 1GA UK. VAT No. 815384524.