Using your phone or tablet abroad

Your Tesco Mobile device is already set up to work while you're abroad. Just switch it on when you arrive and it will automatically connect to a local network, who'll send you a welcome text.
 
Calls and texts
 
Remember that calling and texting when you’re abroad doesn’t come out of your monthly allowance or free credit. When you’re calling or texting the UK, you don’t need to add the UK country code, just dial or text the number like you would at home. And don’t forget that you'll be charged for incoming calls while you're abroad.
 
Voicemail messages
 
It's free to receive messages to your voicemail but to listen to them, we'll charge you the cost of a call back to the UK. You can switch voicemail off by dialling 2915 and switch it back on by dialling 2905.
 
Using data abroad
 
You can use data abroad just as you do at home, but it doesn’t come out of your monthly allowance. The best way to avoid paying for data abroad is to turn off data roaming on your phone or tablet before you leave and then use free Wi-Fi wherever it’s available.
 
Know the costs
 
Make sure you check the call charges from abroad to the UK before you go away.
 
How does it work on your tariff?
 
Pay as you go
 
Simply use your device as normal while you’re abroad and top-up on 4444 from a Tesco Mobile phone if you need to. It’s free to call 4444 from your Tesco Mobile phone when you’re abroad, but make sure you know the other call charges from abroad to the UK.
 
Pay monthly Capped customers who joined on or after 8 August 2013
 
Simply use your phone or tablet as normal while you’re abroad. If you use up your safety buffer while you’re away you can:
 
• Call 4488 free to make a one-off payment
• Increase or remove your safety buffer in our app or by calling 4488 free from your Tesco Mobile phone
If you know you’re going to be using your device while you’re away, you can increase your safety buffer before you go. You can also remove your safety buffer if you like. But remember that if you don’t have a safety buffer you could run up a big bill because you won’t get any warnings until you reach your account limit.
 
Pay monthly Capped customers who joined before 8 August 2013

You can only use your phone abroad if you top-up before you go by calling 4444 free from your Tesco Mobile phone. Our newer tariffs let you choose a safety buffer, instead of having to top-up, which you might find more convenient.
 
Need more help?
 
If you have problems using your device abroad, please call our team on 00 44345 301 4455 from another phone and we'll be happy to help.

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