Using your phone abroad

Your Tesco Mobile phone is already set up to work while you're abroad.
 
Just switch your phone on when you arrive and it will automatically connect to a local network, who should send you a welcome text. Please remember, you'll be charged for incoming calls while you're abroad.

When you’re making a call or sending a text, you don’t need to add the UK country code, just dial or text the number as you would in the UK. The numbers in your phonebook will work just fine, too.

You can avoid any unwanted data roaming charges by turning off data roaming on your phone before you leave and by using any free Wi-Fi services where you are
 
Pay as you go customers
 
Simply use your phone as normal while abroad and top-up on 4444 free from your Tesco Mobile phone. See call charges from abroad to the UK.
 
Pay monthly Capped customers who joined on or after 8 August 2013
 
 If you use up all of your safety buffer while you’re abroad, you can:

· make a one-off payment
· increase or remove your safety buffer by calling 4488 free from your Tesco Mobile phone
· change your safety buffer via our app

If you’re expecting to use your phone while you’re away, you could increase your safety buffer before you go. You can also remove your safety buffer. Just remember that you could run up a larger than expected bill as you won’t get any warnings, other than when you get near your account limit.
 
Pay monthly Capped customers who joined before 8 August 2013
 
You can only use your phone abroad if you top-up additional credit on your phone or move to one of our newer tariffs.

You can make a one-off payment in the UK by calling 4444 free from your Tesco Mobile phone.
 
 
Voicemail messages
 
Voicemail is a chargeable service. You can switch voicemail off by dialling 2915 and switch it back on when you return home by dialling 2905. This is a particularly good idea if you're travelling outside the EU as you're charged for the message being left and again to retrieve it.
 
Pay monthly
  • If you're in an EU country, it's free to receive messages to your voicemail. To listen to a message costs the same as a call back to the UK
  • If you're not in an EU country, it's the cost of a call back to the UK to receive a message, whether you listen to it or not. It's the cost of another call back to the UK to listen to a message 

Pay as you go 
  • Wherever you are in the world, it's the cost of a call back to the UK to receive a voicemail, whether you listen to it or not. It's also the cost of another call back to the UK to listen to a voicemail
  • If you have problems using your phone abroad, please call our team on + 44 301 4455 from another phone and we'll be happy to help 

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