Tesco phone insurance

Tesco device insurance is available on new Pay monthly devices only. It gives you all the standard cover, plus you get our Tesco Phone Recovery smartdevice service for added protection. You can make up to two claims in any 12-month period, online or over the device, and we deliver your agreed replacement device the next day.
Tesco device insurance covers

  • Worldwide cover against loss or theft
  • Accidental damage
  • Malicious damage
  • Water and liquid damage
  • Use by another family member
If you have a smartdevice, you can also use the Tesco Phone Recovery service to:
  • Lock your device or sound a siren on it
  • Block your device if someone else puts in another SIM card
  • Find your missing device

Tesco device insurance doesn't cover

  • Your SIM card
  • Any fraudulent calls made on your device
  • The excess amount on your policy
  • Leaving your device unattended, unless it's been securely locked out of sight and there are signs of forced entry
  • Accessories apart from those in the original box
  • Cosmetic damage or anything caused by wear and tear, cleaning, repairing or modifying the device
  • Loss of functionality not caused through damage
  • Any claim for a lost or stolen smartdevice if you haven't activated the Phone Recovery service

How much it costs

Monthly premiums are based on value of your device. We’ll tell you what the premium is for your device at the checkout, but this table will give you an idea.
Band Monthly Premium Excess Fee
A £4 £25
B £6 £50
C £8 £75
D £12 £85
All prices include Insurance Premium Tax (IPT) at the applicable rate. You can cancel your policy at any time and your cover will finish at the end of the paid period. If you cancel within the first 28 days, we’ll refund your premium as long as you haven’t made a claim. We only insure devices worth more than £25.

How to make a claim
You can call our Phone Insurance team on 0845 604 8842 - Monday to Friday 8am to 9pm, weekends 9am to 6pm.

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