Capped contracts give you complete control over your monthly bill, with a little flexibility.
You choose your monthly tariff amount, and also a safety buffer. This is how much you're ok with spending each month over your normal tariff amount on things not included in your monthly allowance. Your monthly bill will be capped at this amount each month. You won't get any nasty bill shocks, but you'll still have the flexibility to do what you need to do.
What's included in a Capped contract allowance?
You'll get your monthly allowance of minutes, texts and data for the tariff you choose. You can then use these on:
- Calls and texts to UK mobiles
- Calls to UK landlines starting 01, 02, or 03
- Calls to voicemail
- UK data
We'll text you when you're close to using up each of your allowances, and again if you use any of them up. After that, you'll be charged from your safety buffer, up to your bill cap amount. See how much it costs
To carry on using your phone once you've spent up to your safety buffer, you'll need to make a payment or increase your safety buffer. You'll always be able to receive calls and texts.
What's not included in a Capped contract allowance?
The following are not included in Capped contracts, so they'll use up your safety buffer:
Calls to these numbers:
- Numbers starting with 05 and 08
- Numbers starting with 076 and 070
- Numbers starting with 07744, 07755, 077000, 078225, 078921, 078730, 078930, 078931, 079112, 079118, 079245, 079246 and 079879
- Other non-standard or special 07 numbers, including 07 numbers allocated to operators in Jersey, Guernsey and the Isle of Man
- 118 numbers
- Using your phone abroad - minutes, texts and data
- Calling or texting premium rate numbers
- Sending picture messages
What’s the difference between a Capped contract and one that's not Capped?
A Capped contract gives you complete control over what you spend each month, with a little flexibility. As well as choosing your tariff amount, you also choose a safety buffer*, which is how much extra you're ok with paying each month for things not included in your monthly allowance. We then cap your bill at this amount, so you never get a bigger bill than you expect. *The minimum safety buffer is £2.50 and can vary dependent upon bundles taken
On the other hand, for complete flexibility, choose a tariff that's not capped. Then you can spend as much as you like each month without having to make extra payments.
Can I switch from my existing contract onto a Capped contract?
If you're on another Pay monthly tariff, you can move to a Capped contract at any time. Contact us
to talk through your options.
Can I use my phone abroad on a Capped contract tariff?
If you pick a safety buffer of £40 or under, we'll limit the total amount you can spend on minutes, text and data abroad to £40, to help protect you from spending too much on data.
If you pick a safety buffer of over £40, you're accepting that you could spend over £40 on data abroad. But we'll still apply the total bill cap you've chosen for minutes, text and data, whether you're in the UK or abroad.
If you want to keep control of your bill while you're abroad, you can turn off data roaming on your phone.
Data roaming costs 69p/MB in the EU and £8/MB outside the EU.
How can I check how much I've used of my monthly minutes, texts and data?
To find out how many minutes, texts or data you have left at any time:
- Log into your Pay monthly account
- Text the word BALANCE to 2112 free from your Tesco Mobile phone
- You’ll get separate balance messages for minutes, texts, data and any credit on your account.