Death of an account holderClose Article
First of all we’d like to offer our sincere condolences for your loss. We understand this can be a difficult time, please contact Customer Care on 0345 301 4455 or contact us online and we’ll take care of everything for you.
Our customer service team will advise you what to do next. This involves sending us a copy of the death certificate, which once received, we can close the account down for you.
If you have other mobile phone numbers on the same account, they can be transferred to pay as you go so you don’t lose service.