Click and Collect Frequently Asked QuestionClose Article
Use our Click+Collect store locator to find your nearest Tesco store for collection*.
If you order by 4pm (Monday - Friday) your order should be ready to collect within two working days. If you order after 4pm or at the weekend (including bank holidays), your order should be ready to collect within three working days. Delivery to stores in remote areas and Northern Ireland may take a little longer.
Collecting your order
We’ll email you when your order is on its way to your chosen store and again once it’s ready for collection. Please bring your order number and valid photo ID with you to the Click+Collect point to collect your order. This needs to be your driving licence, passport or an Armed Forces ID card. We’ll hold your order in store for 14 days. After this, we’ll get in touch to find out if you want to cancel or re-order.
You can’t return a device to your Click+Collect location. Our pay monthly returns article gives you all the information you need if you decide not to keep your phone.
Where’s my nearest Click+Collect store?
You can use our Click+Collect store locator to find your nearest Tesco store for collection.
What do I need to bring with me when collecting my order?
You’ll need to bring photo ID when you come to collect your parcel. Valid photo ID needs to be a driving licence, passport or Armed Forces ID card.
Can someone else collect my order on my behalf?
No, for security reasons the person who placed the order will need to collect their order themselves. You’ll need to bring photo ID when you come to collect your parcel.
How long do I have to collect my order once it’s arrived?
We’ll keep your order at the collection point for 14 days if you can’t make it to the store right away. If you don’t collect your order within 14 days we’ll get in touch to find out if you want to cancel or re-order.
Islington Green Metro in London
Kentish Town Express in London
Kingston Extra in Milton Keynes
Lea Valley Extra in London
Levenshulme Metro in Manchester
Liverpool Old Swan Superstore
Manchester Gorton Extra
New Malden Extra
New Oscott Extra in Sutton Coldfield
Newcastle Upon Tyne Extra
Newcastle Upon Tyne Jesmond Metro
Newtownbreda Extra in Belfast
Northampton South Extra
Northampton Weston Favell Extra
Nottingham Ilkeston Rd Express
Poole Fleets Corner Extra
Portobello Rd Metro in London
Redfield Metro in Bristol
Romford Gallows Corner Extra
Rubery Metro in Birmingham
Southend Extra in Southend-On-Sea
St Neots Extra
St Rollox Extra in Glasgow
Victoria Park Superstore in Wellingborough
Wallasey Liscard Express
Whippendell Rd Express in Watford
Worthing South Farm Rd Express
Yardley Extra in Birmingham