An OFCOM report into Telecoms and Pay TV services has found that Tesco Mobile generated the fewest complaints out of all the mobile networks in the pay-monthly mobile market from October to December 2014.

The quarterly OFCOM report benchmarks all of the major UK mobile networks and 2014 is the first year that it has included Tesco Mobile in its research.

Tesco Mobile was found to generate just 0.02 complaints per 1,000 customers, over four times lower than the industry average.

These findings follow other independent research that has found Tesco Mobile to be a leader in customer satisfaction and service.

Earlier this month, Tesco Mobile topped the independent Net Promoter Benchmark report from Satmetrix, making it the mobile network that customers are most likely to recommend to others.

Tesco Mobile was also recently awarded the Which? 2015 Recommended Provider award for Pay Monthly Mobile.

For further details please contact Fanclub PR at tescomobile@fanclubpr.com, or call on 0207 096 1375.

Notes to Editor:

About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells Tesco Mobile branded services exclusively in Tesco stores, online and through Tesco Direct, across the UK. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit and Clubcard points.

In May 2015, Tesco Mobile topped the independent Net Promoter Benchmark report from Satmetrix, making it the mobile network that customers are most likely to recommend to others. Tesco Mobile was also awarded the Which? 2015 Recommended Provider award for Pay Monthly Mobile.

Published on 19th May 2015